we purchased the heatmap plugin to track activity in our webapp and while we are getting data, we are getting either a blank screenshot or the following notice
There have been 63 samples recorded so far. However, no screenshot has been taken yet. If there is a “Screenshot URL” for this heatmap, it may take a while for the screenshot to become available as a user first needs to open this screenshot URL. Depending on the sample rate this may take a while.
even though there is no screenshot url. Tried the tip at https://matomo.org/faq/heatmap-session-recording/faq_25413/ but could not get that to fix the issue. We are currently using 3.14.1 in our production environment as we have not finished testing 4. Anything else I should try?