Graphs overlayed

E111 · November 18, 2024, 3:20pm

Hi!
We have noticed that sometimes the graph of reports are overlayed so the numbers or values on the x and y axis are not shown entirely, please see the picture. The values are cut off or half way hidden.

It does not matter if you change your screen size or export the graph as a picture. We have used both Edge and Chrome.
Hopefully it is an easy bug to fix.
Best regards,
Evelyn

heurteph-ei · November 19, 2024, 2:30pm

Hi @E111
Do you think this is related to:

github.com/matomo-org/matomo

Thousand numbers are wrongly displayed in email reports

opened 12:32PM - 09 Jul 21 UTC

closed 10:22PM - 09 Jul 23 UTC

heurteph-ei

Bug c: i18n

## Expected Behavior Beautiful graphs should display numbers chars in email rep…orts ## Current Behavior On email reports, (HTML or PDF format), the graphs display wrong chars for thousand numbers (squares instead of numbers). The same in the preview mode of the reports. Examples: ![image](https://user-images.githubusercontent.com/79993552/125077634-9bac4380-e0c1-11eb-81a5-855e3d662e46.png) ![image](https://user-images.githubusercontent.com/79993552/125077675-a6ff6f00-e0c1-11eb-8a8b-b2a9a7a2091b.png) ## Possible Solution No idea! ## Steps to Reproduce (for Bugs) 1. Go to **Administration** cog >**Personal** > **Email reports** 1. Then create/edit a report on some data higher than 1000. The report must contain some graphs. The format can be HTML or PDF. 1. Send the report, or just download it. ## Your Environment ### Mandatory checks #### Version PHP >= 7.2.5: ✔ 7.3.20 #### PDO Extension: ✔ #### PDO\MYSQL Extension: ✔ #### MYSQLI Extension: ✔ #### Extensions requises: ✔ zlib ✔ SPL ✔ iconv ✔ json ✔ mbstring ✔ Reflection ✔ filter ✔ hash ✔ session #### Fonctions requises: ✔ debug_backtrace ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack #### Configuration PHP requise (php.ini): ✔ session.auto_start = 0 ✔ max_execution_time = 0 OR >= 30 #### Répertoires avec les droits d'accès en écriture: ✔ $DOC_ROOT/tmp ✔ $DOC_ROOT/tmp/assets ✔ $DOC_ROOT/tmp/cache ✔ $DOC_ROOT/tmp/climulti ✔ $DOC_ROOT/tmp/latest ✔ $DOC_ROOT/tmp/logs ✔ $DOC_ROOT/tmp/sessions ✔ $DOC_ROOT/tmp/tcpdf ✔ $DOC_ROOT/tmp/templates_c #### Répertoires avec accès en écriture pour Gestionnaire de balises: ✔ $DOC_ROOT/js/tics-manager #### Extensions requises: ✔ openssl ### Optional checks #### Required Private Directories: ⚠ Warning: Unable to execute check for $MATOMO_URLconfig/config.ini.php: curl_exec: Peer's Certificate issuer is not recognized.. Hostname requested was: matomo.*.fr ⚠ Warning: Unable to execute check for $MATOMO_URLtmp/: curl_exec: Peer's Certificate issuer is not recognized.. Hostname requested was: matomo.*.fr ⚠ Warning: Unable to execute check for $MATOMO_URLtmp/empty: curl_exec: Peer's Certificate issuer is not recognized.. Hostname requested was: matomo.*.fr ⚠ Warning: Unable to execute check for $MATOMO_URLtmp/cache/tracker/matomocache_general.php: curl_exec: Peer's Certificate issuer is not recognized.. Hostname requested was: matomo.*.fr ⚠ Warning: Unable to execute check for $MATOMO_URLlang/en.json: curl_exec: Peer's Certificate issuer is not recognized.. Hostname requested was: matomo.*.fr ✔ All private directories are inaccessible from the internet. #### Intégrité du fichier: ⚠ Warning: Le contrôle d'intégrité a échoué et a rapporté des erreurs. Vous devriez corriger ces problèmes puis rafraîchir cette page jusqu'à ce qu'il n'y ait plus d'erreur. Des fichiers auxquels nous ne nous attendions pas ont été trouvés dans votre installation de Matomo. --> Veuillez supprimer ces fichiers pour éviter d'avoir des erreurs. #### Statut du traqueur: ✔ #### Limite mémoire: ✔ 128M #### Fuseau horaire: ✔ #### Ouvrez l'URL: ✔ curl #### PageSpeed désactivé: ✔ #### GD > 2.x + Freetype (graphiques): ✔ #### Autres extensions: ✔ json ✔ libxml ✔ dom ✔ SimpleXML ✔ openssl #### Autres fonctions: ✔ shell_exec ✔ set_time_limit ✔ mail ✔ parse_ini_file ✔ glob ✔ gzopen ✔ md5_file #### Système de fichiers: ✔ #### Paramétrer une tâche Cron (chargement plus rapide des rapports): ⚠ Warning: Pour des performances optimales et un Matomo rapide, il est vivement recommandé de mettre en place une entré CRON pour archiver automatiquement vos rapports, et de désactiver le déclanchement depuis l'interface depuis les paramètres Matomo. Apprenez-en plus. #### Browser and Auto-archiving enabled: ⚠ Warning: It looks like both browser and auto archiving are enabled. Auto archiving last started 9 min 42s ago. If auto archiving is enabled, you should disable browser archiving in "General Settings". #### Paramétrer une tâche Cron - Gestion des processus via la ligne de commande: ✔ Ok #### Capacités de la base de données: ✔ UTF8mb4 charset ⚠ Warning: LOAD DATA INFILE L'utilisation de LOAD DATA INFILE va grandement accélérer la vitesse du processus d'archivage de Matomo. Pour le rendre disponible à Matomo, essayez de mettre à jour PHP & MySQL et assurez-vous que votre utilisateur MySQL a les privilèges de FILE. Si votre serveur Matomo suit des sites à fort trafic (ex. > 100000 pages par mois), nous recommandons d'essayer de corriger ce problème. ✔ CREATE TEMPORARY TABLES ✔ Changing transaction isolation level #### Taille maximale des paquets: ⚠ Warning: Il est important de configurer une taille 'max_allowed_packet' dans votre base de données MySQL d'au moins 64MB. 32MB configuré en ce moment. #### Connexion SSL forcée: ✔ #### Géolocalisation: ⚠ Warning: Le fournisseur de localisation par défaut devine le pays d'un visiteur en se basant sur le langage de son navigateur. Ceci n'est pas très précis, nous recommandons donc l'installation et l'utilisation d'une base de données de géolocalisation. #### Mettre à jour via HTTPS: ✔ #### Traceur JavaScript inscriptible ("/matomo.js"): ✔ #### Heatmap & Session Recording Tracking: ⚠ Warning: Requesting '$MATOMO_URLplugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F' resulted in an SSL error. Maybe you are using a self signed certificate? Please open the URL manually in a browser to see if the response contains 'Piwik.HeatmapSessionRecording'. If not, you might need to modify your server configuration as this file needs to be accessible via a browser from the Internet or Intranet. ### Informational results #### Matomo Version: 4.3.1 #### Matomo Update History: 4.0.5, #### Matomo Install Version: 4.0.5 #### Latest Available Version: #### Is Git Deployment: 0 #### PHP_OS: Linux #### PHP SAPI: apache2handler #### Timezone Version: 0.system #### PHP Timezone: UTC #### PHP Time: 1625236784 #### PHP Datetime: 2021-07-02 14:39:44 #### PHP INI max_execution_time: 30 #### PHP INI post_max_size: 8M #### PHP INI max_input_vars: 1000 #### PHP INI zlib.output_compression: #### Curl Version: 7.29.0, NSS/3.44 #### Suhosin Installed: 0 #### DB Prefix: matomo_ #### DB Charset: utf8mb4 #### DB Adapter: MYSQLI #### MySQL Version: 5.7.32-enterprise-commercial-advanced-log #### Num Tables: 90 #### Browser Segment Archiving Enabled: 1 #### Development Mode Enabled: 0 #### Internet Enabled: 1 #### Multi Server Environment: 1 #### Auto Update Enabled: 1 #### Custom User Path: 0 #### Custom Include Path: 0 #### Release Channel: latest_stable #### Plugins Activated: API, AbTesting 4.0.6, Actions, ActivityLog 4.0.2, Annotations, BulkTracking, Cohorts 4.0.3, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CustomDimensions, CustomJsTracker, CustomReports 4.0.7, DBStats, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Events, Feedback, Funnels 4.0.3, GeoIp2, Goals, Heartbeat, HeatmapSessionRecording 4.0.12, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, LanguagesManager, Live, LoginLdap 4.3.0, LoginSaml 4.0.3, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SearchEngineKeywordsPerformance 4.1.1, SegmentEditor, SitesManager, TagManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersFlow 4.0.4, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, WhiteLabel 4.0.2, Widgetize #### Plugins Deactivated: CustomVariables, Ecommerce, FormAnalytics 4.0.5, Login, Marketplace, MediaAnalytics 4.0.8, MobileAppMeasurable, MultiChannelConversionAttribution 4.0.5, ProfessionalServices, Provider, RollUpReporting 4.0.2, WooCommerceAnalytics 4.0.5 #### Plugins Invalid: #### Server Info: Apache #### Had visits in last 1 day: 1 #### Had visits in last 3 days: 1 #### Had visits in last 5 days: 1 #### Archive Time Last Started: 1625236202 #### Archive Time Last Finished: 1625236611 #### User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0 #### Browser Language: fr,fr-fr,en-us,en #### Total Invalidation Count: 0 #### In Progress Invalidation Count: 0 #### Scheduled Invalidation Count: 0 #### Earliest invalidation ts_started: #### Latest invalidation ts_started: #### Earliest invalidation ts_invalidated: #### Latest invalidation ts_invalidated: #### Number of segment invalidations: 0 #### Number of plugin invalidations: 0 #### List of plugins being invalidated: #### Anonymize Referrer: #### Do Not Track enabled: 0 </details>

This should have been fiwed with Matomo 5.0.0.

If not, you can create a new ticket in the Matomo GitHub

E111 · November 21, 2024, 6:57am

Hi!
Thanks, but I don’t think it is the same. We are running Matomo 5.0.2 and we don’t see this problem in email reports.
I’ll create a ticket in the Matomo GitHub and we’ll take it from there.
Thanks for your quick response!
Best regards,
Evelyn