Hello matomo community.
I seem to be having a problem with matomo goals despite trying numerous methods.
I have a self hosted install with no errors, just a full house of green lights.
Basically I’m trying to record a form submission as a goal which is fairly simple in GA & GTM.
I’ve tried manually triggering a goal conversion with the standard tracking script using:
I’ve also tried deploying Tag Manager (replacing the tracking script with the tag container script) and used the Preview mode to confirm Tags & Triggers are firing as expected.
Despite this and running matomo diagnostics (no failures) I don’t seem to be able to find any problems and I remain unale to record goals.
Any advice on how to debug this would be gratefully received.
Currently, I’m sticking with the Container deployment and have the following configured;
Triggered when Visitors = Sends an event
Where Event Name contains = General Enquiry
Form Submit - General - Matomo - associated with main Matomo Configuration
Tracking Event = Event
Category = Form
Action = Submit
Event Name = General Enquiry
Form ID contains gform_1
The preview shows all Triggers and Tags firing.
I’ve also tried underscoring the space in the event name and it made no difference.
I’m testing from a different device so IP is not excluded and pageviews track without problem.
Is there something I’m missing ? About to head back to Google Tag Manager as it just works.