Goal report not updating

Support & Bugs
1

Hi,

I created this morning a simple goal to see how long the goal report takes to update. I successfully triggered the goal at 8.40 p.m. and 8 hours later nothing is updated in the goal report, the chart is still at 0 (it should be a 1, the goal is triggered on a page only accessible by me).

I saw in the forum that the update can take up to 2 hours but there is definitely a problem with my setup.

We are using Matomo Cloud solution not the on-premise.

Is there something I can do to fix the issue?

Edit: it just updated! After 8 hours

Thanks,
Flavien

2

Hi there,

It can take 6 hours for daily reports to update, can you check now and see if you have report data. The visits log will show the converted goal immediately, do you see this also?

Thanks,

3

Yep I see everything, was not expecting this to take that long but everything’s ok now