Hi everyone,
I’ve just started to work with Matomo and setting up Goals.
I’m trying to figure out why one of our events is not counted as a goal.
Here the setup in my measurement plan:
| Trigger Name | Trigger Type | Trigger Condition | Tag Name | Event Category | Event Action | Event Name | Goal Name | |
|---|---|---|---|---|---|---|---|---|
| Checkout Payment Step Loaded | Custom Event | checkoutPaymentStepLoaded | Tag - Checkout Payment Step Loaded | Checkout | StepLoaded | checkoutPaymentStepLoaded | Checkout - Payment Step | |
| Checkout Delivery Step Loaded | Custom Event | checkoutDeliveryStepLoaded | Tag - Checkout Delivery Step Loaded | Checkout | StepLoaded | checkoutDeliveryStepLoaded | Checkout - Delivery Step | |
| Checkout Confirmation Step Loaded | Custom Event | checkoutConfirmationStepLoaded | Tag - Checkout Confirmation Step Loaded | Checkout | StepLoaded | checkoutConfirmationStepLoaded | Checkout - Confirmation Step |
| All three events are triggered as events and also in Visitors Log but the confirmation step is not being counted as a goal. |
Anyone knows what might be the reason why this is happening? |