Getting 500 error after updating

Support & Bugs
1

I have just updated matomo to 3.9.0 and now get a 500 internal server error. It was working before, what broke and how do I fix it?

2

Hi,

Without knowing what the error is, I can’t help.

So please look in the PHP error log.

3

Where do I find the PHP error log?

4

That depends on how you set up your webserver and PHP. (or how the person/company that set it up allows you to look into the error log)

5

It is hosted on Heart Internet if that is any help, I have no idea how the webserver and PHP are set up

6

Then I’d recommend you to contact them or look into their docs on how to find information about PHP errors.

7

Thanks I will try that