Getting 500 error after updating


(Kim) #1

I have just updated matomo to 3.9.0 and now get a 500 internal server error. It was working before, what broke and how do I fix it?


(Lukas Winkler) #2

Hi,

Without knowing what the error is, I can’t help.

So please look in the PHP error log.


(Kim) #3

Where do I find the PHP error log?


(Lukas Winkler) #4

That depends on how you set up your webserver and PHP. (or how the person/company that set it up allows you to look into the error log)


(Kim) #5

It is hosted on Heart Internet if that is any help, I have no idea how the webserver and PHP are set up


(Lukas Winkler) #6

Then I’d recommend you to contact them or look into their docs on how to find information about PHP errors.


(Kim) #7

Thanks I will try that