GeoLocation Real time map

Lisanne_Dlima · February 2, 2023, 7:10pm

On the Real time map, sometimes users from a location do not show. Is this a bug or can something be done about this?

heurteph-ei · April 7, 2023, 8:29am

Hi @Lisanne_Dlima
Could on of the following tickets be the source of your problem?

github.com/matomo-org/matomo

Map and list of regions do not show same results

opened 10:55AM - 16 Feb 23 UTC

pbb72

Bug Major Needs priority decision

![image](https://user-images.githubusercontent.com/1436366/219333920-58658e7f-17…ba-43ff-b175-30656382da2b.png) The regions that are colored on the map, do not correspond to the regions in the list. The map in this screenshot shows 12.332 visitors for Oslo (which is expected), but in the list this number is assigned to Hordaland. On the map, Rogaland and Møre og Rømsdal show 9.688 and 2.356 visitors, in the list these are Sogn og Fjordane and Telemark. The list shows 2.638 visitors from Aust-Agder, this number doesn't show up on the map at all. To be honest, I am actually suspicious about if these numbers are correct at all; many thousands of visitors from 3 or 4 regions, and none at all from the other regions. Also, the legend shows 1 dark blue and 2 light blue values, while the map shows 2 dark blue and 1 light blue region. The light blue values in the legend are also indistinguishable by eye and thus there is no use to list these. ## Expected Behavior Values on the list of regions and the map should correspond. ## Current Behavior Values on the list of regions and the map do not correspond. It looks like the list of regions is actually faulty. ## Possible Solution Fix it. 😉 ## Steps to Reproduce (for Bugs) 1. Visit the "Locations" page of Matomo. Zoom in to Norway. 2. Compare the regions on the map with the list of regions besides. ## Context ## Your Environment * Matomo Version: 4.13.1 * PHP Version: 8.1.14 * Server Operating System: Apache/2.4.54 (Debian) * Additionally installed plugins: * Browser: * Operating System:

github.com/matomo-org/matomo

Regions might not be detected correctly when using free DBIP geolocation database

opened 12:48PM - 28 Mar 23 UTC

sgiehl

Bug c: Tracking

## Context When geolocation is enabled in Matomo, Matomo tries to detect and …store the location of the visitor based on his IP. Depending on the use location database, this may contain country, region and city details. Countries and Regions are internally stored as iso codes. Unlike most other databases the free DBIP location database does not include any region codes. Instead it only serves region names. To be able to store the region details in that case, we try to look up the region code by it's name using a [list of all regions](https://github.com/matomo-org/matomo/blob/5.x-dev/plugins/GeoIp2/data/isoRegionNames.php). This currently fails as in some cases our list is not up to date in other cases the database returns the name in e.g. another language or writing. As the free DBIP geolocation database is the suggested default database, we should improve that detection/mapping. This problem has already been reported in various other issues like: https://github.com/matomo-org/matomo/issues/19359, https://github.com/matomo-org/matomo/issues/19329, https://github.com/matomo-org/matomo/issues/19411, https://github.com/matomo-org/matomo/issues/16714 ## Expected Behavior Regions should be detected correctly when using free DBIP location database ## Current Behavior Regions are only partially or not detected at all for certain countries. ## Possible Solution The detection of regions should be done a bit more fuzzy. In addition the list should also contain old names of regions, regions that have been removed from iso and maybe also some other names that are used by DBIP database. A proposed solution can be found in https://github.com/matomo-org/matomo/pull/20420 @mattab @Stan-vw Might be good to prioritize this one into Matomo 5 as it might impact a lot on premise customers. The proposed solution is almost finished. Might need a couple more hours to look it through again and maybe add some more tests.