Geolocation missing DBIP/GeoIP2 (PHP) option

Support & Bugs
1

Until now, we used the Geolocation Provider “DBIP / GeoIP 2 (Php)”. Suddenly, assuming due to a former update, this option has disappeared

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, and thus, none of these options seems to be set now - but the country/region/city lookup seems still working, as long as we don’t change something here of course…

Also, under “System Check”, under point “Geolocation”: The default location provider guesses a visitor’s country based on the language they use. This is not very accurate, so we recommend installing and using a geolocation database.

So I really don’t know what could have happened /changed, or what prerequisites have to be fulfilled for Matomo to show this Geolocation Option (again). On PHP level, we have activated the GeoIP Extension, as a phpinfo() also says:

## geoip

|geoip support|enabled|
| --- | --- |
|geoip extension version|1.1.1|
|geoip library version|1006009|

Also, we installed MaxMindDb extension:

## maxminddb

|MaxMind DB Reader|enabled|
| --- | --- |
|maxminddb extension version|1.8.0|
|libmaxminddb library version|1.4.3|

We are using Matomo 4.0.5, PHP 7.3, MariaDB 10.1 on Linux (Debian 9).

So can someone help me to get this back again into a consistent

2

Hi,

Do you have the GeoIP2 plugin enabled?

3

Yes, of course, the plugin is installed:

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4

Could you check if the according location provider file exists:

plugins/GeoIp2/LocationProvider/GeoIp2/Php.php

5

Yes, it’s there! I’m still wondering how the mechanism works for deciding to show this option within Matomo Administration Page → Geolocation (or not).

6

Actually when the GeoIp2 plugin is activated it should always show the PHP provider

7

I have the same problem: the entry GeoIP2 (PHP) simply disapperared after upgrade from 3.x to 4.0.0 and in another instance to 4.0.5. The plugin is enabled and the file is there.

8

Same issue here! GeoIp2 plugin activated, plugins/GeoIp2/LocationProvider/GeoIp2/Php.php present but “DBIP / GeoIP 2 (Php)” option not available.

Running on Debian10 - Apache2.4.38 - MariaDB10.3.27 - php 8.0.5 - Zend Engine v4.0.5

|MaxMind DB Reader|enabled|
|maxminddb extension version|1.10.1|
|libmaxminddb library version|1.6.0|

|Matomo Version |4.2.1|
|Matomo Update History |4.1.1,4.0.3,3.14.1,|
|Matomo Install Version |Unknown - pre 3.8. |

Any hint?