GeoIP (PECL) unable to pickup locations


I’ve installed GeoIP (PECL) using this guide and everything looks great: It says Installed, it recognizes my City database, etc. However, one issue is that it is unable to pickup my location. It says ‘According to this provider, your current location is: Unknown’. All the visits I’m tracking are all unknown as well but I’m guessing it’s linked since we’re an internal website. When I plug my IP address into this it comes up correctly.

I’m using Piwik 2.16.1

Please let me know if more information is necessary.

Thank you,