GeoIP 2 Location not working

Support & Bugs
1

Hello,

I have setup GeoIP in a Matomo instance, but the Country is not showing India or any other except US. Also Region & City are not recognized and shown as unknown always. Due to this issue, real time map is not getting loaded.

The Matomo server is running from a private LAN and with special access, it can be accessed from public internet for testing purposes.

I have done the following changes in an attempt to fix the issue:

  1. Turned off language based guess as specified in: https://matomo.org/faq/troubleshooting/faq_65/
  2. Made config changes for Matomo Apache server to allow the SVG file format to be sent for Location tracking.
  3. Setup Apache GeoIP 2 but ended up getting the error The MM_COUNTRY_CODE $_SERVER variable is not set. Your server may not be configured correctly., even though I had downloaded the free City and Country DBs from MaxMind and specified it in the configuration file.

Kindly provide your valuable comments to solve this issue.

Regards,
Sriram K.

2

So all IPs received by the server are considered as internal, isn’t it?
When an internal IP is received by Matomo, it uses the browser language to determine the country, en-US in your case… In your cae, you disabled this feature…

3

So all IPs received by the server are considered as internal, isn’t it?

Yes. But when I got the website to be accessed from public internet as well, it did not work.

Missed to mention: The IP address is received/displayed as masked for atleast one octet. Is this intended functionality?

4

Are you sure Matomo desn’t receive the proxy IP as the visiting IP?

See:

… Also, did you check the GeoIP is working well?

Maybe this plugin can also help you?

5

Just checked. And it is not fetching the intended IP.
What is my IP site shows the IP address as: 165.225.XXX.XXX
while Matomo shows the IP address in Visitor Log as: 192.168.XXX.XXX.
Why is there an inconsistency?

Also, Checked out the Privacy Settings configuration. They are in the same way as mentioned.
The GeoIP 2 for Apache is broken and the error displayed was given in the first post in this topic.

6

This plugin has some broken documentation it seems. Unable to update the DB table after installation.

7

Maybe this could solve your problem:

8

I am using the Matomo tracker in JavaScript code (using _paq.push(...)).

This seems to use API tracking, which is different from what I am using. Also, using Admin token, which exposes threat to security (can be identified from Network tab of Developer Console).

Is there a safe way for this?

9

Sorry, I don’t understand your problem…
Is it still related to GeoIP 2 Location not working topic?

10

Yes.
I was saying that when I use the tracker code via JavaScript (using _paq.push(...)) the tracking happens, but the location is not being identified accurately.

11

I was trying to send the “cip” to Matomo server. But which API (action name) should I exactly hit to get my cip recorded?

14

Hi Sriram,

Have you resolve geolocation issue