Funnels with events are not tracking anything in funnel steps

Premium Features
1

Been having trouble getting the funnels plugin to track any funnel step with an event.

I can setup a funnel that use page urls in steps and those works great, but when I create a funnel step with an event there seems to be no entries into that step of the funnel. I can go back into user flows and see the events in the funnel step getting recorded. I can also see them in the Events page in the UI.

I could use any help getting funnels to work with events.

Matomo version: 4.5.0
MySQL version: 10.4.21-MariaDB-log
PHP version: 7.4.3
Funnels (v4.0.8)

example of an event that is not working in funnels
Category: “Go>GamePage”
Action: “Share Clicked via G>GP”

2

@karthik, @Jason_1282 any idea?

3

Hi @brianbal ,

Please get in touch with our support team at shop@innocraft.com, as this request is related to a Premium feature, it would be efficient to be deal with the support team.

4

Hi @karthik !
I have the similar problem.
There is no problem with setting funnels with URL.
But when using events I should devide my funnel in to not more than 2 steps funnel. In this way this short funnels work. But when I try to gather all of them in one, I have no entries, no exits again.

5

Hi @Julia_A , could you please share a screenshot of the current configurations of your funnel and a screenshot on how the report is currently reflecting with our Support team on shop@matomo.org

We can assist in resolving this directly.

1 Like
6

Dear @V.K Varun Kothare
Thanks for your advice. I am in touch with team now.
Have a nice day!

7

Hello,

I face the same issue, did you find a fix ? Or is it a bug ?

Thank you

8

Hi @CedrMer could you please share a screenshot of the current configurations of your funnel and a screenshot on how the report is currently reflecting with our Support team on shop@matomo.org

9

Hi @V.K , it started to work after a while ! I guess it had to gather more data before showing funnel details.

1 Like
10

Hello,
I am facing a similar issue.

I build 2 funnels for testing purposes, I can see the events I am using have data inside the Behavior>Event tab. Also, I set up Goals linked to these funnels and Goals are showing data. I also know it doesn’t come from the user behavior of not using it after the analysis using Tableau (if my analysis is right). I also waited some time as I saw on some blogs it can take some time to build the reports.

I don’t see my mistake. Can you please provide some help? I have no idea what else to try to make these funnels work.
Thank you!

11

Hi @Isis
As Funnels is a premium plugin, I suggest you reach directly the support team by email…

12

Thank you @heurteph-ei, I tried but still waiting for an answer…

13

Hi @Isis ,

A reply was sent to your email via our support channel. We can continue the conversation there.

14

I have the same issue where the event data is being triggered and showing up in behaviors (visitor profile all the steps are recorded along with goal completion) and shown as a completion in goals. However, the funnel does not show any activity and states no data.

I have a request to shop@matomo.org related to this ask submitted yesterday so I’ll track there but posting here if there is an answer that can be useful for those evaluating the tool and don’t have premium support.

15

Hello @okumura

I have replied to your email. Please reply for the additional information asked.