Funnel based on events doesn't show exit URLs

Premium Features
1

We have this problem with Funnel.

We need to track a wizzard pass. But during each step the URLs don’t change, only the URL history change.

  • I have created events via Matomo Tag Manager that are triggered at each step.
  • Then I created a goal and funnel steps tied to the events

However, the funnel created in this way does not show outgoing URLs.

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For other funnels created based on URLs, the outgoing URLs are shown.

How to solve this please?
Thank you

Petr

2

Hi @Petr_Mindl
As this concerns a premium feature, you can send an email to the support team… (and then share their answer here :wink: )

3

Hi @Petr_Mindl ,

Can you please get in touch with our support team at shop@matomo.org

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4

Hi @karthik
I’m in touch with them. But I have to say that the response time is quite long :smiley:

5

Anyone from support? They were communicating via email for a while, but now no one has responded in a long time.

Thx :slightly_smiling_face:

6

Hello @Petr_Mindl. I do apologize for the delay. I have escalated this to our devs and still waiting for a response. We’ll get back to you via email once we have an answer. We do apologize for the inconvenience caused.

2 Likes