Fresh install, 4.0.4, white screen

wyred · December 4, 2020, 4:40am

I’m not able to see the installation screen, but seeing a white screen instead.
nginx’s access logs show that it has responded with HTTP 200 so I’m lost as to where to troubleshoot next.

Lukas · December 4, 2020, 10:46am

Hi,

Can you check your PHP error log to see if any error occurs?
As you see a 200, can you also make sure your URL is really pointing at the Matomo index.php?

wyred · December 7, 2020, 1:21am

There’s nothing in php-fpm error log, I’m following the nginx config from here: https://github.com/matomo-org/matomo-nginx/blob/master/sites-available/matomo.conf and I’ve doublechecked that the root path is correct

Lukas · December 7, 2020, 9:17am

Hi,

At least with an nginx+php-fpm setup, the php-fpm error log only throws errors by the fpm-daemon. You can find the php runtime errors in your nginx error log.

wyred · December 8, 2020, 1:36am

Hi Lukas,

The only errors found in the nginx error log is the missing favicon.ico error.

Anyway, I will give up and wait for the next release and try again.

Thanks!

osman · June 27, 2021, 11:11am

Faced the same error. But it’ll solved automatically.