FormAnalytics with Tripetto

We are running a Wordpress installation with a Form Tool called Tripetto. We would like to track the user’s behaviour within the form and purchased FormAnalytics.

While other forms on our page (WP Forms) have been detected automatically Tripetto does not get recognized… The Forms run in an iFrame, Tripetto does not use “FormID” or similar…

Even looking after the Form name, any ID I see Tripetto assigning to the form etc. does not bring any results in Matomo.

Any suggestions what else we can to to track the form?

If you use an iframe, then the tracking code for the form should also be called in the iframe.

Just to clarify: Tripetto loads ints form in an iframe, I can’t change that. Inspecting the form does not reveal any ID or name that Matomo seems to be able to track…

I tried adding all kind of IDs, Name of the Form etc. but nothing seems to get Matomo FormAnamytics to recognize the form.

In any case, Matomo won’t track anything that could happen in a frame. Then you have to find a solution to add Matomo tracking code to the iframe…

1 Like

ok, thank you for the quick response.

The Tracking code you are referring to is this, right:
https://developer.matomo.org/guides/form-analytics/setup

Yes, this is the code you have to include. But it is better explained there (this is the Matomo bootstrap code):
https://developer.matomo.org/guides/tracking-javascript-guide

Hi @Markus_Leiter ,

As Philippe said tracking code needs to added with in the IFrame, I have replied to your request sent to support team with more information.