False Abandoned Cart

[Beermonster]

I stopped using Piwik some time back because it was showing an abnormal amount of abandoned carts, I thought I would give it another try and I’m still getting a lot.

Sometimes 1 person can generate more than one abandoned cart in the same session, or they can checkout and still have an abandoned cart from earlier.

I know I’m going to get some abandoned carts but when it’s 3 or 4 times the amount of orders it get’s me worried, is it false reporting or is there something wrong with my site?

[matthieu (Matthieu Aubry)]

@Beermonster

Sometimes 1 person can generate more than one abandoned cart in the same session, or they can checkout and still have an abandoned cart from earlier.

I think that by design it should not happen that a same person has multiple abandoned carts, unless they also convert (order) in between each cart. Could you post a screenshot showing the problem?