External MySQL DataBase


I’m running a medium sized website. And used to be a Lycos shared customer, I’ve switched to Strato. And they have an external MySQL DataBase.
I’ve tried to install Piwik but at step 3 the installations stops*, because “Piwik” can not connect to the DataBase.
I’ve tried PHPMyVisites what I used to run and that installation is no problem at all.
Could I get some help on this?

Kind Regards,

*Fatal error: Call to undefined function Piwik_FetchOne() in /blablabla/blablabla/core/Piwik.php on line 1226

That doesn’t look like a database error. Double check that files have been uploaded/extracted completely and are readable by the web server user.

Check you web server error log for a backtrace.