Every visit being duplicated

Support & Bugs
1

In our Matomo installation on a new site, every visit is being counted twice.
The original visit is to:
https://example.ca/
… and the duplicate visit is to:
https%3A%2F%2Fexample.ca%2F

The site is running Ghost Version 3.35.5
Matomo version: 4.1.1
MySQL version: 5.6.49
PHP version: 7.2.34
This duplication is on most or all visits, not just a few. I don’t know why it is happening or how to prevent it. Does anyone have a suggestion?

2

Hi,

Can you check if you don’t accidently have added the tracking code twice to the website?

3

Hi Lucas,

This was resolved by removing the “Image Tracking Link” code snippet, and instead selecting “Track users with JavaScript disabled” in the main JavaScript Tracking code, which appends a noscript code snippet to the main tag.

The Ghost platform on my website provides two “Code Injection” windows: one for the head and one for the foot of each page. I had originally placed the Matomo Image Tracker snippet in the footer area. However, I did not enclose it in noscript tags. Not sure if that was the problem.

After monitoring 12 hours of traffic, I can see that there are no duplications now.

Thanks,

  • Patrick.
1 Like