Error with warning message


(Knut) #1

hallo,

be so kind and help with this message what can i do?
i use the plugin nfrpiwik302 to fill in the code.

many thanks in advance.
knut

There is an error. Please report the message (Piwik 2.6.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/usr/share/GeoIP/) is not within the allowed path(s): (/var/www/sk10638/:/tmp) in /var/www/sk10638/html/cms/piwik/plugins/UserCountry/LocationProvider/GeoIp/Pecl.php on line 130

Backtrace -->

#0 Piwik\Error::errorHandler(…) called at [:]
#1 is_dir(…) called at [/var/www/sk10638/html/cms/piwik/plugins/UserCountry/LocationProvider/GeoIp/Pecl.php:130]
#2 Piwik\Plugins\UserCountry\LocationProvider\GeoIp\Pecl->isWorking(…) called at [/var/www/sk10638/html/cms/piwik/plugins/UserCountry/LocationProvider.php:223]
#3 Piwik\Plugins\UserCountry\LocationProvider::getAllProviderInfo(…) called at [/var/www/sk10638/html/cms/piwik/plugins/Installation/SystemCheck.php:282]
#4 Piwik\Plugins\Installation\SystemCheck::checkGeolocation(…) called at [/var/www/sk10638/html/cms/piwik/plugins/Installation/SystemCheck.php:275]
#5 Piwik\Plugins\Installation\SystemCheck::performAdminPageOnlySystemCheck(…) called at [/var/www/sk10638/html/cms/piwik/plugins/Installation/Controller.php:432]
#6 Piwik\Plugins\Installation\Controller->systemCheckPage(…) called at [:]
#7 call_user_func_array(…) called at [/var/www/sk10638/html/cms/piwik/core/FrontController.php:577]
#8 Piwik\FrontController->doDispatch(…) called at [/var/www/sk10638/html/cms/piwik/core/FrontController.php:86]
#9 Piwik\FrontController->dispatch(…) called at [/var/www/sk10638/html/cms/piwik/core/dispatch.php:34]
#10 require_once(…) called at [/var/www/sk10638/html/cms/piwik/index.php:46]


(Matthieu Aubry) #2

open_basedir restriction in effect

Can you try ask your web host to disable open_basedir restriction ?