Error updating from 3.5.1 to 3.6.0 PCLZIP_ERR_BAD_FORMAT


#1

Hi,

We ran the one-click upgrade from the browser and it reported this issue:
PCLZIP_ERR_BAD_FORMAT (-10). Unable to find End of Central Dir Record Signature

Clicking continue let us know that a database upgrade was required. We ran that via the console and it worked fine.

No errors in the apache log.

The error message above stated Matomo One Click Update has been cancelled, but it looks like the upgrade actually went through. (About page says 3.6.0) I’m concerned it’s in some sort of partial state, or that some plugins may not have been upgraded

What archive didn’t get extracted here? Looks like maybe CustomReports 3.1.2?


(Matthieu Aubry) #2

Hi there, if you still have a valid license for custom reports please contact the support team directly at shop @innocraft.com to assist.

Thanks


#3

We do. I logged in and downloaded the latest version and it installed fine. I just wanted to be sure that the error and stoppage did not

  1. Interrupt any subsequent processes
  2. Result in a partial upgrade.

We’re performing this in a test environment and moving this procedure to production with these errors is making me nervous.