Error to recording Heatmaps

Hello guys

We are trying to use heatmap plugin but we got this error on the diagnostic tool page:

We couldn’t check if ‘’ is accessible over the Internet or Intranet.Please open the URL manually in a browser to see if the response contains ‘Piwik.HeatmapSessionRecording’. If not, you might need to modify your server configuration as this file needs to be accessible via a browser from the Internet or Intranet.

Always return 404 error when try to execute heatmap tracking register.

Can you help us to find out some stack or solution for that.

Thanks a lot for the support.


Hi @ramires666,

Could you please get in touch with our Support team at