Error reported when trying to send an email report

(Thomas Seifert) #1

The nightly cron reports strange permission error when trying to send an email report:

Error in the last Piwik archive.php run: 
1 total errors during this script execution, please investigate and try and fix these errors. First error was: Got invalid response from API request: Response was 'task,output
CoreAdminHome.purgeOutdatedArchives,Time elapsed: 0.839s
API.sendReport_2,"ERROR: Sie können auf die Ressource nicht zugreifen, da Sie dafür mindestens 'view' Rechte benötigen."
PrivacyManager.deleteReportData,Time elapsed: 0.018s
PrivacyManager.deleteLogData,Time elapsed: 0.001s
Piwik\Plugins\CorePluginsAdmin\MarketplaceApiClient.clearAllCacheEntries,Time elapsed: 0.045s
CoreAdminHome.optimizeArchiveTable,Time elapsed: 0.498s
DBStats.cacheDataByArchiveNameReports,Time elapsed: 33.870s'

This seems to happen for just one piwik instance here and I don’t understand it as archiving otherwise works and it should use the superuser, isn’t it?



(Matthieu Aubry) #2

that’s indeed surprising! are you using 2.2.2 on this instance?
if so could you send the row from piwik_report table for this report id=2 ?

(Thomas Seifert) #3

Yes, thats Piwik 2.2.2.

Here is the row:

INSERT INTO `statreport` (`idreport`, `idsite`, `login`, `description`, `idsegment`, `period`, `hour`, `type`, `format`, `reports`, `parameters`, `ts_created`, `ts_last_sent`, `deleted`) VALUES
(2, 2, 'XXX-stat-XXX', 'Besuche Ihrer Seiten', NULL, 'week', 0, 'email', 'pdf', '["VisitsSummary_get","VisitTime_getVisitInformationPerServerTime","VisitTime_getByDayOfWeek","Actions_getPageUrls","Actions_getPageTitles","Referrers_getAll","UserCountry_getRegion","UserCountry_getCity","VisitorInterest_getNumberOfVisitsPerVisitDuration","VisitFrequency_get"]', '{"displayFormat":"3","emailMe":true,"evolutionGraph":true}', '2013-06-13 19:57:30', '2014-03-17 22:43:53', 0);

Looking at the row I might just see the problem.
The login (anonymized) XXX-stat-XXX doesn’t exist in the users table anymore. Should this case not be handled more gracefully?
I think I can just set another user there …



(Matthieu Aubry) #4

Reports should be deleted when users are deleted!

done in:

which should be called from Events - Matomo Analytics (formerly Piwik Analytics) - Developer Docs - v3

-> you may delete this row to solve the problem