Can someone help me? I’m getting the error “Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again.”
I followed the instructions of setting up a cron job, and disabled “Archive reports when viewed from the browser” in the General Settings - but the problem is still persisting.
It is a new installation running 4.5.0. There doesn’t seem to be any system or tracking errors in matamo, and I neither seem to be getting any server errors either (checked in CPANAL).
I don’t know what could be causing this or what else to do to fix it.
The modules are getting a 500 error, failed to load resource. When I click that link in the console of the developer tool, I get a page:
A fatal error occurred
Illegal length modifier specified ‘f’ in s[np]printf call
in /home/name/public_html/pathname/analytics/vendor/twig/twig/src/Cache/FilesystemCache.php line 61
This is a fascinating error that a few people reported. As you can see, it is occurring in the part of twig (the library Matomo uses to generate the HTML output) where twig tries to write/read the cache of the templates on the disk.
Even more interestingly, if you check the code, you will see that there is no printf call there, but instead just a regular PHP file_put_contents and rename. So my guess is that something in you PHP setup causes these two functions to internally break.
So either there is a (really obscure) bug in the PHP version you (and a few other people) are using or in a PHP module that is executed during these two calls.
Weirdly enough there is very little information on the internet about this issue.
