Error on archiving process

Support & Bugs
1

Hi,

since I upgrade Matomo to 4.1 version, the archiving schedule task are returning error when try to archiving some segments, reports and plugins. Here is the error message:

ERROR [2021-01-19 15:18:36] 2432 Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-01-18&format=json&segment=deviceType%3D%3Ddesktop&trigger=archivephp: '<!DOCT 'set>roblem with the resource you are looking for, and it cannot be displayed.-serif;color:#FFF;

ERROR [2021-01-19 15:23:38] 2432 Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-01-16&format=json&plugin=UsersFlow&trigger=archivephp&pluginOnly=1. Response was '<!DO 'set>roblem with the resource you are looking for, and it cannot be displayed.-serif;color:#FFF;

Since them I just added Premium plugins to Matomo instance and last Monday I upgraded Matomo to version 4.1.1. My Matomo instance are running in IIS 10, PHP 7.4.14 and MySql 8.

Any ideas on how to remedy this?

Thank you
Oswaldo

2

Hi,

Can you check your webserver error log?

It seems like when Matomo archiving calls the Matomo API it returns an IIS error instead of what Matomo would expect.

3

Hi Lukas,

I checked IIS log file from last 3 days and there is no records with a error 500 or with API shown above.
Also the PHP error log there is no error in this period (last 3 days).
Can it be related to any folder/files permission that could be changed during the upgrade process?