In WP with the Matomo plugin i get this message under the reporting section
“Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.”
System rep:
# Matomo
- Matomo Plugin Version: 5.0.6
- Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
- JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/matomo.js” )
- Plugin directories: Yes ([{“pluginsPathAbsolute”:“$abs_path/wp-content/plugins/matomo/plugins”,“webrootDirRelativeToMatomo”:“…/plugins”}])
- Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
- Matomo Version: 5.0.2
- Matomo Blog idSite: 1
- Matomo Install Version: 5.0.6 (Install date: 2024-05-06 07:21:22)
- Upgrades outstanding: No
- Upgrade in progress: No
Endpoints
- Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
- Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
- Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
- Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Crons
- Server time: 2024-06-10 10:30:22
- Blog time: 2024-06-10 10:30:22 (Below dates are shown in blog timezone)
- Sync users & sites: Next run: 2024-06-11 07:32:31 (21 hours 2 min) ( Last started: 2024-06-10 07:47:06 (-2 hours 43 min). Last ended: 2024-06-10 07:47:06 (-2 hours 43 min). Interval: daily)
- Archive: Next run: 2024-06-10 10:21:26 (-8 min 56s) ( Last started: 2024-06-10 09:32:06 (-58 min 16s). Last ended: 2024-06-10 09:32:07 (-58 min 15s). Interval: hourly)
- Update GeoIP DB: Next run: 2024-07-05 07:32:31 (24 days 21 hours) ( Last started: 2024-06-05 07:47:02 (-5 days 2 hours). Last ended: 2024-06-05 07:47:03 (-5 days 2 hours). Interval: matomo_monthly)
Mandatory checks
- PHP version >= 7.2.5: ok
- PDO extension: ok
- PDO\MYSQL extension: ok
- MYSQLI extension: ok
- Other required extensions: ok
- Required functions: ok
- Required PHP configuration (php.ini): ok
- Directories with write access: ok
- Directories with write access for Tag Manager: ok
Optional checks
- 64-bit PHP Binary: ok
- Tracker status: ok
- Memory limit: ok
- Time zone: ok
- Open URL: ok
- GD > 2.x + FreeType (graphics): ok
- Other extensions: ok
- Warning Other functions: warning (shell_exec It is recommended to turn on this PHP built-in function. . set_time_limit mail parse_ini_file glob gzopen md5_file )
- Filesystem: ok
- Last Successful Archiving Completion: ok
- Database abilities: ok
- Max Packet Size: ok
- Geolocation: ok
- Update over HTTPS: ok
- Mobile Messaging SMS Provider: ok
- Supports Async Archiving: No
- Async Archiving Disabled in Setting: No
- Location provider ID: geoip2php
- Location provider available: Yes
- Location provider working: Yes
- Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning.
- Warning Proxy header: HTTP_CF_CONNECTING_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning.
- Had visit in last 5 days: Yes
- Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)
Matomo Settings
- Track mode: default
- Track ecommerce: Yes
- Track codeposition: footer
- Track api endpoint: default
- Track js endpoint: default
- Version history: 5.0.6
- Core version: 5.0.2
- Last tracking settings update: 1715071451
- Last settings update: 1715071451
- Show get started page: 0
- Track content: all
- Track search: Yes
Logs
- None:
WordPress
- Home URL: $site_url
- Site URL: $site_url
- WordPress Version: 6.5.2
- Number of blogs: 1
- Multisite Enabled: No
- Network Enabled: No
- WP_DEBUG: No
- WP_DEBUG_DISPLAY: Yes
- WP_DEBUG_LOG: No
- DISABLE_WP_CRON: Yes
- FORCE_SSL_ADMIN: Yes
- WP_CACHE: Yes
- CONCATENATE_SCRIPTS: -
- COMPRESS_SCRIPTS: -
- COMPRESS_CSS: -
- ENFORCE_GZIP: -
- WP_LOCAL_DEV: -
- WP_CONTENT_URL: $site_url/wp-content
- WP_CONTENT_DIR: $abs_path/wp-content
- UPLOADS: -
- BLOGUPLOADDIR: -
- DIEONDBERROR: -
- WPLANG: -
- ALTERNATE_WP_CRON: -
- WP_CRON_LOCK_TIMEOUT: 60
- WP_DISABLE_FATAL_ERROR_HANDLER: -
- MATOMO_SUPPORT_ASYNC_ARCHIVING: -
- MATOMO_ENABLE_TAG_MANAGER: -
- MATOMO_SUPPRESS_DB_ERRORS: -
- MATOMO_ENABLE_AUTO_UPGRADE: -
- MATOMO_DEBUG: -
- MATOMO_SAFE_MODE: -
- MATOMO_GLOBAL_UPLOAD_DIR: -
- MATOMO_LOGIN_REDIRECT: -
- Permalink Structure: /%postname%/
- Possibly uses symlink: No
- Upload base url: $site_url/wp-content/uploads
- Upload base dir: $abs_path/wp-content/uploads
- Upload url: $site_url/wp-content/uploads/2024/06
- Custom upload_path:
- Custom upload_url_path:
- Compatible content directory: Yes
- WP_Filesystem Initialized: Yes
WordPress Plugins
MU Plugins
- Kinsta Must-use Plugins: 3.0.0
- rommel-hosting.php: 1.1.1
- smart-component-include.php:
Plugins
- Advanced Custom Fields PRO: 6.1.6
- Disable Comments: 2.4.6
- Disable Emails: 1.8.2
- Disable REST API: 1.8
- Easy WP SMTP: 2.3.0
- Employees: 1.1.0
- Gravity Forms: 2.8.8
- Matomo Analytics - Ethical Stats. Powerful Insights.: 5.0.6
- Polylang: 3.6.1
- Post Types Order: 2.2.1
- Redirection: 5.4.2
- Reusable Gutenberg Blocks Widget: 1.0
- Rommel Blocks: 0.2.0
- Univar Contact Info Pop-up: 1.1.1
- Univar Cookie Consent: 0.1.0
- Univar File Library: 1.0.1
- Univar Tag Manager: 0.1.0
- Widget Options: 4.0.5.1
- WP Help: 1.7.5
- WP Rocket: 3.15.10
- Yoast Duplicate Post: 4.5
- Yoast SEO: 22.5
- Active Plugins: 18 (polylang:3.6.1 gravityforms:2.8.8 advanced-custom-fields-pro:6.1.6 disable-comments:2.4.6 disable-json-api:1.8 duplicate-post:4.5 matomo:5.0.6 post-types-order:2.2.1 r-employee:1.1.0 redirection:5.4.2 reusable-gutenberg-blocks-widget:1.0 rommel-blocks:0.2.0 univar-contact-info-pop-up:1.1.1 univar-file-archive:1.0.1 univar-tag-manager:0.1.0 wordpress-seo:22.5 wp-help:1.7.5 wp-rocket:3.15.10)
- Theme: univar (univar)
Server
- Server Info: nginx/1.25.5
- PHP OS: Linux
- PHP Version: 8.2.17
- PHP SAPI: fpm-fcgi
- PHP Binary Name: /usr/sbin/php-fpm8.2
- PHP Maxmind DB extension: Not loaded
- PHP Error Reporting: 4437 After bootstrap: 4437
- Timezone: UTC
- WP timezone: +00:00
- Locale: en_US
- User Locale: en_US
- Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
- WP Memory Limit: 128M
- WP Max Memory Limit: 256M
- Timezone version: 0.system
- Time: 1718015422
- Max Execution Time: 300
- Max Post Size: 128M
- Max Upload Size: 134217728
- Max Input Vars: 10000
- Disabled PHP functions: Yes (exec, passthru, shell_exec, system, proc_open, popen, show_source, apache_child_terminate, apache_get_modules, apache_get_version, apache_getenv, apache_note, apache_setenv, posix_kill, posix_mkfifo, posix_setpgid, posix_setsid, posix_setuid, posix_getpwuid, posix_uname, pclose, dl, diskfreespace, disk_total_space, pcntl_exec, proc_close, proc_get_status, proc_nice, proc_terminate, symlink, link, pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, highlight_file, lchgrp, lchown, prog_get_status, getmypid, getmyuid, getmygid, getrusage, getmyinode, get_current_user, libxml_disable_entity_loader)
- zlib.output_compression is off: Yes
- Curl Version: 7.68.0, OpenSSL/1.1.1j
- Suhosin installed: No
Database
- MySQL Version: 10.11.5
- Mysqli Connect: Yes
- Force MySQL over Mysqli: No
- DB Prefix: wp_
- DB CHARSET: utf8
- DB COLLATE:
- SHOW ERRORS: No
- SUPPRESS ERRORS: No
- Uses Socket: No
- Uses IPv6: No
- Matomo tables found: 61
- DB tables exist: Yes
- Matomo users found: 4
- Matomo sites found: 1
- Required permissions: OK
Browser
- Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36)
- Language: en-gb,en-us,en