Error: Head Map

Hello everyone, I was reviewing the support provided in the forum, but I have not been able to solve my error.
Error: I purchased a plugin package to install to Matomo which is hosted on my server, I did the plugin configuration and they are correctly installed. When I want to record data with heatmap and session logging I get a message “No page view has been recorded for this heatmap yet. If there are supposed to be recordings by now…”

I already checked the event configuration and this all fine, so far I have not been able to solve this error.

  1. Check the System check (section Optional, entry Heatmap & Session Recording Tracking)
  2. Have a look at:
  3. Have a look at:
  4. Didn’t you disable the heatmap? (eg. using _paq.push(['HeatmapSessionRecording::disable']);)
  5. Try maybe as first sample to define a simpler landing page rule (eg. URL contains k) or else to remove the landing page rule in the heatmap definition, and a high sample rate (100%).

I validated the points I indicated in the comment and did the test with 100% but I still have the same problem in the heat map.

Hi @ylvicente ,
We have a dedicated support team who deals with the requests regarding Premium features. Could you please get in touch with our support team at, so that the request can be managed efficiently.

Also noticed that, there is no tracking code loaded in the URL provided in the screenshot, could you please check that as well.