Error: Head Map

Hello everyone, I was reviewing the support provided in the forum, but I have not been able to solve my error.
Error: I purchased a plugin package to install to Matomo which is hosted on my server, I did the plugin configuration and they are correctly installed. When I want to record data with heatmap and session logging I get a message “No page view has been recorded for this heatmap yet. If there are supposed to be recordings by now…”

I already checked the event configuration and this all fine, so far I have not been able to solve this error.


  1. Check the System check (section Optional, entry Heatmap & Session Recording Tracking)
  2. Have a look at: https://developer.matomo.org/guides/heatmap-session-recording/setup#when-the-matomojs-in-your-piwik-directory-file-is-not-writable
  3. Have a look at: https://developer.matomo.org/guides/heatmap-session-recording/faq
  4. Didn’t you disable the heatmap? (eg. using _paq.push(['HeatmapSessionRecording::disable']);)
  5. Try maybe as first sample to define a simpler landing page rule (eg. URL contains k) or else to remove the landing page rule in the heatmap definition, and a high sample rate (100%).

I validated the points I indicated in the comment and did the test with 100% but I still have the same problem in the heat map.

Hi @ylvicente ,
We have a dedicated support team who deals with the requests regarding Premium features. Could you please get in touch with our support team at shop@matomo.org, so that the request can be managed efficiently.

Also noticed that, there is no tracking code loaded in the URL provided in the screenshot, could you please check that as well.