Hey there! I’m new to the community and have run into a problem where I’ve run out of ideas on troubleshooting.
PIWIK version 3.0.1 has been running great on my Windows 2012 R2 server. Upgraded PHP from version 7.1.1 to 7.1.8 and am receiving the following error when browsing PIWIK:
“Error in PIWIK: Cannot connect to the database; The mysql driver is not currently installed. This may be a temporary issue, try refreshing the page. If the problem persists please contact your Piwik administrator.”
I’ve researched the error and all solutions point to making sure the extensions pdo_php_mysql.dll and pdo_mysqli.dll are enabled in the php.ini file. They are. In fact, I’m using the same php.ini file as my previous php installation.
I’ve checked the FastCGI settings and NTFS file permissions and everything is configured the same as when I ran php 7.1.1.