Error backtrace after update to 2.3.0

Support & Bugs
1

Hello,
it is impossible to log in and there seems nothing I can do.
I pasted the backtrace below.
I hope there is a solution!
Thanks a lot!
Thorsten

There is an error. Please report the message (Piwik 2.3.0) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Notice: Undefined index: ExternalHelp in /mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/Translate.php on line 161

Backtrace -->

#0 Piwik\Error::errorHandler(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/Translate.php:161]
#1 Piwik\Translate::getJavascriptTranslations(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/AssetManager.php:121]
#2 Piwik\AssetManager->getJsInclusionDirective(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/Twig.php:126]
#3 Piwik\Twig->Piwik{closure}(…) called at [:]
#4 call_user_func_array(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/tmp/templates_c/d9/29/5c8999755c423bd4153701c296d38e9b3cffb5d4586f9e4bd3805765574d.php:24]
#5 __TwigTemplate_d9295c8999755c423bd4153701c296d38e9b3cffb5d4586f9e4bd3805765574d->doDisplay(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/vendor/twig/twig/lib/Twig/Template.php:276]
#6 Twig_Template->displayWithErrorHandling(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/vendor/twig/twig/lib/Twig/Template.php:250]
#7 Twig_Template->display(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/tmp/templates_c/3b/87/4a56d408c2c8a2d659d9552a31ea9d6536f0e7ad357f3a340451cd1f03ab.php:54]
#8 __TwigTemplate_3b874a56d408c2c8a2d659d9552a31ea9d6536f0e7ad357f3a340451cd1f03ab->doDisplay(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/vendor/twig/twig/lib/Twig/Template.php:276]
#9 Twig_Template->displayWithErrorHandling(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/vendor/twig/twig/lib/Twig/Template.php:250]
#10 Twig_Template->display(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/vendor/twig/twig/lib/Twig/Template.php:261]
#11 Twig_Template->render(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/vendor/twig/twig/lib/Twig/Environment.php:292]
#12 Twig_Environment->render(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/View.php:245]
#13 Piwik\View->renderTwigTemplate(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/View.php:240]
#14 Piwik\View->render(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/plugins/Login/Controller.php:99]
#15 Piwik\Plugins\Login\Controller->login(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/plugins/Login/Controller.php:61]
#16 Piwik\Plugins\Login\Controller->index(…) called at [:]
#17 call_user_func_array(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/FrontController.php:500]
#18 Piwik\FrontController->doDispatch(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/core/FrontController.php:85]
#19 Piwik\FrontController->dispatch(…) called at [/mnt/web1/c2/39/52198939/htdocs/Piwik_02/index.php:62]

2

I think some of your files may not be uploaded properly. Can you try upgrade to latest beta: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo and try again?

3

Hello,
thanks for your suggestion! Unfortunately I am unable to login into Piwik due to the error, so I can’t change Settings in there. Any other chance that I update to the beta version?
Cheers,
Thorsten

4

Yes you can manually update it this time: Update Piwik - Analytics Platform - Matomo