I purchased a new cpanel from GoDaddy, setup Piwik, later added an SSL cert but from the beginning I can add the plugin to a WordPress site, connect, enable tracking but after a few days no stats.
I go back to the WP site and the plugin says: WP-Piwik 1.0.6 was not able to connect to Piwik using your configuration. During connection the following error occured:
Empty reply from server
I’ve attempted loading in the header/footer, we’ve added a couple dozen sites and only 2-3 work but I’m unable to see any difference.
The only errors in the configuration check are the NFS file system and GEO .
I had a similar problem on a shared cpanel adding Piwik to the sub folder, so I purchased a dedicated cpanel for only Piwik stats.
There are a few errors on the log and I tried to search for a fix but couldn’t find any:
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[09-Feb-2016 14:59:02 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘The configuration file {/home/fake-domain/public_html/config/config.ini.php} has not been found or could not be read.’ in /home/fake-domain/public_html/core/Application/Kernel/EnvironmentValidator.php:63
Stack trace: #0 /home/fake-domain/public_html/core/Application/Kernel/EnvironmentValidator.php(44): Piwik\Application\Kernel\EnvironmentValidator->checkConfigFileExists(’/home/cyberwpho…’, false) #1 /home/fake-domain/public_html/core/Application/Environment.php(185): Piwik\Application\Kernel\EnvironmentValidator->validate() #2 /home/fake-domain/public_html/core/Application/Environment.php(94): Piwik\Application\Environment->validateEnvironment() #3 /home/fake-domain/public_html/piwik.php(56): Piwik\Application\Environment->init() #4 {main}
thrown in /home/fake-domain/public_html/core/Application/Kernel/EnvironmentValidator.php on line 63
[09-Feb-2016 15:50:44 UTC] Error in Piwik: An unexpected website was found in the request: website id was set to ‘1’ .
[21-Feb-2016 19:18:54 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘57’ .
[22-Feb-2016 02:09:39 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘54’ .
[22-Feb-2016 02:09:40 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘54’ .
[23-Feb-2016 12:29:37 UTC] Error in Piwik: Cannot connect to the database: SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/tmp/mysql.sock’ (2) This may be a temporary issue, try refreshing the page. If the problem persists please contact your Piwik administrator.
[23-Feb-2016 12:29:43 UTC] Error in Piwik: Cannot connect to the database: SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/tmp/mysql.sock’ (2) This may be a temporary issue, try refreshing the page. If the problem persists please contact your Piwik administrator.
[23-Feb-2016 12:29:44 UTC] Error in Piwik: Cannot connect to the database: SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/tmp/mysql.sock’ (2) This may be a temporary issue, try refreshing the page. If the problem persists please contact your Piwik administrator.
[24-Feb-2016 12:40:23 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘39’ .
[24-Feb-2016 12:40:23 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘39’ .
[24-Feb-2016 12:40:24 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘39’ .
[24-Feb-2016 12:40:24 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘39’ .
[25-Feb-2016 04:08:23 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘54’ .
[25-Feb-2016 04:08:24 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘54’ .
[25-Feb-2016 08:32:11 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘54’ .
[25-Feb-2016 08:32:12 UTC] Error in Piwik (tracker): An unexpected website was found in the request: website id was set to ‘54’ .
[25-Feb-2016 20:35:11 UTC] Error in Piwik: Cannot connect to the database: SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/tmp/mysql.sock’ (2) This may be a temporary issue, try refreshing the page. If the problem persists please contact your Piwik administrator.’
Not sure where to start, thanks for any guidance!