I’d like some guidance on using piwik to track users open e-mails I’ve sent them (and then their interaction before and after the e-mail). This is a basic rundown of my plan:
[li] An agent will compose and send an e-mail to an existing customer. This isn’t necessarily a blast e-mail.
[/li][li] Before my system sends the e-mail I’ll add an img tag with a unique id parameter that I can track this e-mail against. I want to forward this unique id on to piwik.
[/li][li] Sometime later I will query piwik to see if there has been a hit against that unique id and if so I want to cross reference the piwik userId(s) that match.
From what I’ve seen looking around the documentation here the reccomendation is to link this id against a campaign or custom variable, but for me that falls short because I want to possibly track many e-mails. Am I correct in understanding that custom variables aren’t indented to track one-to-many against a user?
I’m starting to think I’ll need to create a plugin to allow for this level of tracking. Is this correct?