Hi there,
When I create email report, I don’t receive email.
Matomo tells me that the email has been sent.
I don’t have any problem when I send email from WordPress.
Do you have any suggestion ?
How I can try on debug mode or see log ?
Hi @ProServ
Sorry for this late reply and sorry to hear that you encounter some issues with our plugin.
Could you post your system report available from the menu “Matomo Analytics > Diagnostics”?
Kind regards
Mat
This is the Matomo report 
# Matomo
* Version de l’extension Matomo: 4.12.0
* Config existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Répertoires de l’extension: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
* Répertoire temporaire accessible en écriture: Yes ($abs_path/wp-content/cache/matomo)
* Version de Matomo: 4.12.3
* idSite du site web Matomo: 1
* Version installée de Matomo: 4.10.0 (Install date: 2022-06-28 14:58:50)
* Upgrades outstanding: No
* Upgrade in progress: No
## Endpoints
* Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
## Crons
* Heure du serveur: 2022-11-19 09:36:28
* Heure du site web: 2022-11-19 10:36:28 (Les dates ci-dessous sont affichées dans le fuseau horaire du site web)
* Sync users & sites: Next run: 2022-11-19 14:00:16 (3 heures 23 min) ( Last started: 2022-11-18 14:04:22 (-20 heures 32 min). Last ended: 2022-11-18 14:04:22 (-20 heures 32 min). Interval: daily)
* Archive: Next run: 2022-11-19 10:58:54 (22 min 26s) ( Last started: 2022-11-19 10:00:23 (-36 min 5s). Last ended: 2022-11-19 10:00:29 (-35 min 59s). Interval: hourly)
* Update GeoIP DB: Next run: 2022-11-25 13:59:45 (6 jours 3 heures) ( Last started: 2022-10-26 15:02:54 (-23 jours 20 heures). Last ended: 2022-10-26 15:02:56 (-23 jours 20 heures). Interval: matomo_monthly)
## Contrôles obligatoires
* Version PHP >= : ok
* PDO Extension: ok
* PDO\MYSQL Extension: ok
* MYSQLI Extension: ok
* Autres extensions requises: ok
* Fonctions requises: ok
* Configuration PHP requise (php.ini): ok
* Répertoires avec les droits d'accès en écriture: ok
* Répertoires avec accès en écriture pour Gestionnaire de balises: ok
## Contrôles facultatifs
* Binaire PHP 64 bits: ok
* État du traqueur: ok
* Limite mémoire: ok
* Fuseau horaire: ok
* Ouvrir l'URL: ok
* PageSpeed est désactivé: ok
* GD > 2.x + FreeType (graphics): ok
* Autres extensions: ok
* Autres fonctions: ok
* Système de fichiers: ok
* Dernière exécution d'archivage réussie: ok
* Capacités de la base de données: ok
* Taille maximale des paquets: ok
* Géolocalisation: ok
* Mettre à jour via HTTPS: ok
* Supports Async Archiving: Yes
* Location provider ID: geoip2php
* Location provider available: Yes
* Location provider working: Yes
* Had visit in last 5 days: Yes
* Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)
## Matomo Settings
* Track mode: default
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default
* Version history: 4.12.0, 4.11.0, 4.10.0
* Core version: 4.12.3
* Last tracking settings update: 1662459962
* Last settings update: 1662459962
* Show get started page: 0
* Track content: all
* Track ecommerce: No
* Track search: Yes
* Track 404: Yes
* Track user id: username
* Mail history: 2022-11-14 01:00:36, 2022-11-07 19:07:08, 2022-11-07 19:01:26
## Logs
* Aucun:
# WordPress
* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 5.9.5
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: Yes
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: -
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: No
* CONCATENATE_SCRIPTS: -
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: No
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_TRIGGER_BROWSER_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: -
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%category%/%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2022/11
* Custom upload_path:
* Custom upload_url_path:
* Compatible content directory: Yes
# WordPress Plugins
## MU Plugins
* [ProServ - Forminator] Add Query to redirect url:
## Plugins
* Advanced Custom Fields PRO: 5.12.2
* Forminator: 1.15.13
* Loco Translate: 2.6.3
* Matomo Analytics - Ethical Stats. Powerful Insights.: 4.12.0
* Rank Math SEO: 1.0.101
* Simple Membership After Login Redirection: v1.4
* Simple Membership Custom Messages: 2.1
* Simple Membership Form Builder: 4.9.6
* Simple Membership WP User Import: 1.7
* Simple WordPress Membership: 4.1.0
* SWPM Bulk Import Members From CSV: v1.3
* SWPM Email Notification and Broadcast: 1.2
* SWPM Misc Shortcodes: 2.1
* SWPM Partial Protection: 1.3
* SWPM Show Member Info: 1.9
* WebP Express: 0.25.5 (Network enabled)
* Active Plugins: 16 (advanced-custom-fields-pro forminator loco-translate matomo seo-by-rank-math simple-membership-after-login-redirection simple-membership-custom-messages simple-membership-wp-user-import simple-membership swpm-bulk-import-members-from-csv swpm-email-notification-and-broadcast swpm-form-builder swpm-misc-shortcodes swpm-partial-protection swpm-show-member-info webp-express)
* Theme: Divi (amtsn)
# Server
* Server Info: Apache
* PHP OS: Linux
* PHP Version: 7.4.33
* PHP SAPI: litespeed
* PHP Binary Name: lsphp
* PHP Error Reporting: 0 After bootstrap: 0
* PHP Found Binary: php -q
* Timezone: UTC
* WP timezone: Europe/Paris
* Locale: fr_FR
* User Locale: fr_FR
* Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 40M
* WP Max Memory Limit: 512M
* Timezone version: 2022.1
* Time: 1668850588
* Max Execution Time: 360
* Max Post Size: 512M
* Max Upload Size: 536870912
* Max Input Vars: 250000
* Disabled PHP functions: No
* zlib.output_compression is off: Yes
* Curl Version: 7.71.0, OpenSSL/1.1.1p
* Suhosin installed: No
# Database
* MySQL Version: 5.5.5
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: amtsn_wp_
* DB CHARSET: utf8mb4
* DB COLLATE:
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 123
* DB tables exist: Yes
* Matomo users found: 3
* Matomo sites found: 1
* Permissions obligatoires: OK
# Browser
* Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36)
* Language: fr-fr,fr,en-us,en