Email report not sent me too

WordPress Plugin
1

Hi there,

  • When I create email report, I don’t receive email.
  • Matomo tells me that the email has been sent.
  • I don’t have any problem when I send email from WordPress.
  • In the Diagnose section there is no tracking error logging.
  • Regarding my device, they say I am using firefox/windows/desktop. Nothing useful I guess.

Looking forward to hear from you. Ernst Wilhelm

2

Hi @ErnstWG

Would you mind posting your system report please?

Kind regards

Mat

3 
			  # Matomo
  • Matomo-Plugin-Version: 4.12.0
  • Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
  • JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
  • Plugin-Verzeichnisse: Yes ([{“pluginsPathAbsolute”:"$abs_path/wp-content/plugins/matomo/plugins",“webrootDirRelativeToMatomo”:"…/"}])
  • Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
  • Matomo-Version: 4.12.3
  • Matomo Blog idSite: 1
  • Installierte Matomo-Version: 4.12.0 (Install date: 2022-11-07 15:05:55)
  • Upgrades outstanding: No
  • Upgrade in progress: No

Endpoints

  • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
  • Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
  • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
  • Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

  • Server-Zeit: 2022-11-16 12:46:01
  • Blog-Zeit: 2022-11-16 13:46:01 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
  • Sync users & sites: Next run: 2022-11-16 15:07:05 (1 Stunden 21 Minuten) ( Last started: 2022-11-15 15:07:13 (-22 Stunden 38 Minuten). Last ended: 2022-11-15 15:07:15 (-22 Stunden 38 Minuten). Interval: daily)
  • Archive: Next run: 2022-11-16 14:05:57 (19 Minuten 56s) ( Last started: 2022-11-16 13:06:11 (-39 Minuten 50s). Last ended: 2022-11-16 13:07:05 (-38 Minuten 56s). Interval: hourly)
  • Update GeoIP DB: Next run: 2022-12-07 15:06:59 (21 Tage 1 Stunden) ( Last started: 2022-11-07 15:53:28 (-8 Tage 21 Stunden). Last ended: 2022-11-07 15:07:06 (-8 Tage 22 Stunden). Interval: matomo_monthly)

Vorgeschriebene Prüfungen

  • PHP-Version >= : ok
  • PDO Erweiterung: ok
  • PDO\MYSQL Erweiterung: ok
  • MYSQLI Erweiterung: ok
  • Weitere erforderliche Anforderungen: ok
  • Erforderliche Funktionen: ok
  • Benötigte PHP Konfiguration (php.ini): ok
  • Verzeichnisse mit Schreibzugriff: ok
  • Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optionale Prüfungen

  • 64-bit PHP Binär: ok
  • Tracker-Status: ok
  • Speicherlimit: ok
  • Zeitzone: ok
  • Öffnen einer URL: ok
  • PageSpeed ist deaktiviert: ok
  • GD > 2.x + FreeType (Grafiken): ok
  • Andere Erweiterungen: ok
  • Andere Funktionen: ok
  • Dateisystem: ok
  • Letzter erfolgreicher Abschluss der Archivierung: ok
  • Datenbankfähigkeiten: ok
  • Warning Maximale Packetgröße: warning (Es wird empfohlen die ‘max_allowed_packet’ Größe in Ihrer MySQL Datenbank auf mindestens 64MB zu erhöhen. Aktuell ist 16MB eingestellt. )
  • Standorterkennung: ok
  • Update über HTTPS: ok
  • Supports Async Archiving: Yes
  • Location provider ID: geoip2php
  • Location provider available: Yes
  • Location provider working: Yes
  • Had visit in last 5 days: Yes
  • Matomo URL: Yes (http://r-mediabase.eu/wp-content/plugins/matomo/app)

Matomo Settings

  • Track mode: default
  • Track codeposition: footer
  • Track api endpoint: default
  • Track js endpoint: default
  • Version history: 4.12.0
  • Core version: 4.12.3
  • Last tracking settings update: 1667920957
  • Last settings update: 1667920957
  • Track content: all
  • Track ecommerce: No
  • Track search: Yes
  • Disable cookies: Yes
  • Mail history: 2022-11-16 11:06:48, 2022-11-16 11:06:48, 2022-11-15 12:13:32

Logs

  • archive_boot: 2022-11-16 13:06:53 (Matomo error: 8: Undefined index: REMOTE_ADDR in $abs_path/wp-content/plugins/wp-photo-album-plus/wppa-session.php:21 => bootstrap.php:56; bootstrap.php:85; wppa-session.php:21; wppa-session.php:202; wppa-common-functions.php:350; wppa-common-functions.php:324; wppa-session.php:179; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; wp-settings.php:598; wp-config.php:88; wp-load.php:50; bootstrap.php:95; console:11;)
  • archive_boot: 2022-11-16 13:06:56 (Matomo error: 8: Undefined index: REMOTE_ADDR in $abs_path/wp-content/plugins/wp-photo-album-plus/wppa-session.php:21 => bootstrap.php:56; bootstrap.php:85; wppa-session.php:21; wppa-session.php:202; wppa-session.php:181; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; wp-settings.php:598; wp-config.php:88; wp-load.php:50; bootstrap.php:95; console:11;)
  • archive_boot: 2022-11-16 13:06:57 (Matomo error: 8: Undefined index: REMOTE_ADDR in $abs_path/wp-content/plugins/wp-photo-album-plus/wppa-session.php:21 => bootstrap.php:56; bootstrap.php:85; wppa-session.php:21; wppa-session.php:202; wppa-common-functions.php:990; wppa-common-functions.php:156; wppa-common-functions.php:69; wppa-utils.php:492; wppa-wrappers.php:543; wppa-wrappers.php:421; wppa-scripts.php:603; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; wp-settings.php:598; wp-config.php:88; wp-load.php:50; bootstrap.php:95; console:11;)
  • archive_boot: 2022-11-16 13:07:00 (Matomo error: 8: Undefined index: REMOTE_ADDR in $abs_path/wp-content/plugins/wp-photo-album-plus/wppa-session.php:21 => bootstrap.php:56; bootstrap.php:85; wppa-session.php:21; wppa-session.php:54; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; wp-settings.php:598; wp-config.php:88; wp-load.php:50; bootstrap.php:95; console:11;)
  • archive_boot: 2022-11-16 13:07:00 (Matomo error: 8: Undefined index: REMOTE_ADDR in $abs_path/wp-content/plugins/wp-photo-album-plus/wppa-session.php:21 => bootstrap.php:56; bootstrap.php:85; wppa-session.php:21; wppa-session.php:202; wppa-session.php:181; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; wp-settings.php:598; wp-config.php:88; wp-load.php:50; bootstrap.php:95; console:11;)
  • archive_boot: 2022-11-16 13:07:03 (Matomo error: 8: Undefined index: REMOTE_ADDR in $abs_path/wp-content/plugins/wp-photo-album-plus/wppa-session.php:21 => bootstrap.php:56; bootstrap.php:85; wppa-session.php:21; wppa-session.php:202; wppa-common-functions.php:990; wppa-common-functions.php:156; wppa-common-functions.php:69; wppa-utils.php:492; wppa-wrappers.php:543; wppa-wrappers.php:421; wppa-scripts.php:603; class-wp-hook.php:307; class-wp-hook.php:331; plugin.php:476; wp-settings.php:598; wp-config.php:88; wp-load.php:50; bootstrap.php:95; console:11;)

WordPress

  • Home URL: $site_url
  • Site URL: $site_url
  • WordPress Version: 6.0.3
  • Number of blogs: 1
  • Multisite Enabled: No
  • Network Enabled: No
  • WP_DEBUG: No
  • WP_DEBUG_DISPLAY: Yes
  • WP_DEBUG_LOG: No
  • DISABLE_WP_CRON: -
  • FORCE_SSL_ADMIN: Yes
  • WP_CACHE: No
  • CONCATENATE_SCRIPTS: -
  • COMPRESS_SCRIPTS: -
  • COMPRESS_CSS: -
  • ENFORCE_GZIP: -
  • WP_LOCAL_DEV: -
  • WP_CONTENT_URL: $site_url/wp-content
  • WP_CONTENT_DIR: $abs_path/wp-content
  • UPLOADS: -
  • BLOGUPLOADDIR: -
  • DIEONDBERROR: -
  • WPLANG: -
  • ALTERNATE_WP_CRON: -
  • WP_CRON_LOCK_TIMEOUT: 60
  • WP_DISABLE_FATAL_ERROR_HANDLER: -
  • MATOMO_SUPPORT_ASYNC_ARCHIVING: -
  • MATOMO_TRIGGER_BROWSER_ARCHIVING: -
  • MATOMO_ENABLE_TAG_MANAGER: -
  • MATOMO_SUPPRESS_DB_ERRORS: -
  • MATOMO_ENABLE_AUTO_UPGRADE: -
  • MATOMO_DEBUG: -
  • MATOMO_SAFE_MODE: -
  • MATOMO_GLOBAL_UPLOAD_DIR: -
  • MATOMO_LOGIN_REDIRECT: -
  • Permalink Structure: /%postname%/
  • Possibly uses symlink: No
  • Upload base url: $site_url/wp-content/uploads
  • Upload base dir: $abs_path/wp-content/uploads
  • Upload url: $site_url/wp-content/uploads/2022/11
  • Custom upload_path:
  • Custom upload_url_path:
  • Compatible content directory: Yes

WordPress Plugins

MU Plugins

  • Disable Extendify:

Plugins

  • Adminimize: 1.11.8
  • Advanced Custom Fields: 6.0.4
  • Advanced Custom Fields: Extended: 0.8.8.10
  • Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
  • Attachment Pages Redirect: 1.1.2
  • Block Manager: 1.2.2
  • Classic Editor: 1.6.2
  • Contact Form 7: 5.6.4
  • Cookie Notice & Compliance for GDPR / CCPA: 2.4.2
  • Custom Post Type UI: 1.13.1
  • Database Cleaner & Optimizer (2022) (Pro): 0.7.1
  • Easy Watermark: 1.0.11
  • Envira Gallery: 1.9.4.1
  • Envira Gallery - CSS Addon: 1.3.4
  • Envira Gallery - Deeplinking Addon: 1.4.9
  • Envira Gallery - Defaults Addon: 1.5.0
  • Envira Gallery - Fullscreen Addon: 1.2.4
  • Envira Gallery - Gallery Themes Addon: 2.0.4
  • Envira Gallery - Pagination Addon: 1.7.10
  • Envira Gallery - Slideshow Addon: 1.3.6
  • Envira Gallery - Tags Addon: 1.7.15
  • Envira Gallery - Videos Addon: 1.6.4
  • Envira Gallery - Watermarking Addon: 1.4.3
  • File Renaming on upload: 2.5.0
  • FooBox Image Lightbox (Premium): 2.7.23
  • GenerateBlocks: 1.6.0
  • GP Premium: 2.2.1
  • Insert PHP Code Snippet: 1.3.3
  • Ivory Search: 5.4.10
  • Justified Image Grid: 4.2.1
  • LuckyWP Table of Contents: 2.1.4
  • Maintenance: 4.06
  • Matomo Analytics - Ethical Stats. Powerful Insights.: 4.12.0
  • Media Cleaner (Pro): 6.5.0
  • Media File Renamer: 5.5.0
  • Media Library Assistant: 3.04
  • Meow Gallery: 4.2.8
  • MetaSlider: 3.27.13
  • MLA Bulk Edit Remap Example: 1.01
  • MLA Extra Nav Hooks Example: 1.02
  • MLA Parent Category Mapping Example: 1.01
  • MLA Parent Search Example: 1.02
  • MLA Simple Mapping Hooks Example: 1.05
  • MLA Substitution Parameter Hooks Example: 1.14
  • MLA UI Elements Example: 2.01
  • MLA Yoast SEO Example: 1.11
  • Newsletter: 7.5.6
  • Newsletter - Addons Manager: 1.1.8
  • Newsletter - API v1 and v2: 2.2.4
  • Newsletter - Archive: 4.0.7
  • Newsletter - Automated Newsletters: 4.5.6
  • Newsletter - Extended Composer Blocks: 1.3.8
  • Newsletter - Leads: 1.2.8
  • Newsletter - Reports and Retargeting: 4.4.5
  • Newsletter - WP Users Integration: 1.2.9
  • Page-list: 5.2
  • Photo Engine (WP/LR Sync): 6.2.2
  • Pie Register - Basic: 3.8.1.2
  • Really Simple CAPTCHA: 2.1
  • Really Simple SSL: 6.0.9
  • Search & Filter: 1.2.15
  • Smart Media Categories: 1.1.7
  • Temporary Login Without Password: 1.8.0
  • UpdraftPlus - Backup/Restore: 1.22.23
  • USM Premium: 15.0
  • W4 Post List: 2.4.2
  • WordPress Ping Optimizer: 2.35.1.3.0
  • WP/LR Theme Assistant: 0.5.4
  • WP Cerber Security, Anti-spam & Malware Scan: 9.0 (Network enabled)
  • WPFront User Role Editor: 3.2.1.11184
  • WP Mail SMTP: 3.6.1
  • WP Photo Album Plus: 8.2.09.002
  • WP Show Posts: 1.1.3
  • Yoast SEO: 19.10
  • Active Plugins: 69 (Ultimate-Premium-Plugin add-search-to-menu adminimize attachment-pages-redirect block-manager classic-editor contact-form-7 cookie-notice custom-post-type-ui database-cleaner-pro easy-watermark envira-css envira-deeplinking envira-defaults envira-fullscreen envira-gallery-themes envira-gallery envira-pagination envira-videos file-renaming-on-upload foobox-image-lightbox-premium generateblocks gp-premium insert-php-code-snippet justified-image-grid luckywp-table-of-contents maintenance matomo media-cleaner-pro media-file-renamer media-library-assistant meow-gallery ml-slider mla-bulk-edit-remap-example mla-list-table-extranav-example mla-parent-category-mapping-example mla-parent-search-example mla-simple-mapping-hooks-example-1.05 mla-substitution-parameter-hooks-example mla-ui-elements-example mla-yoast-seo-example newsletter-api newsletter-archive newsletter-automated newsletter-blocks newsletter-extensions newsletter-leads newsletter-reports newsletter-wpusers newsletter page-list pie-register really-simple-captcha really-simple-ssl search-filter smart-media-categories temporary-login-without-password tinymce-advanced updraftplus w4-post-list wordpress-ping-optimizer wordpress-seo wp-cerber wp-mail-smtp wp-photo-album-plus wp-show-posts wpfront-user-role-editor wplr-sync wplr-theme-assistant)
  • Theme: generatepress (generatepress_child)

Server

  • Server Info: Apache
  • PHP OS: Linux
  • PHP Version: 7.4.33
  • PHP SAPI: fpm-fcgi
  • PHP Binary Name: php-fpm
  • PHP Error Reporting: 0 After bootstrap: 0
  • PHP Found Binary: php -q
  • Timezone: UTC
  • WP timezone: +01:00
  • Locale: de_DE
  • User Locale: de_DE
  • Memory Limit: 1G (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
  • WP Memory Limit: 40M
  • WP Max Memory Limit: 1G
  • Timezone version: 0.system
  • Time: 1668602761
  • Max Execution Time: 3600
  • Max Post Size: 1G
  • Max Upload Size: 1073741824
  • Max Input Vars: 1000
  • Disabled PHP functions: Yes (opcache_get_status)
  • zlib.output_compression is off: Yes
  • Curl Version: 7.58.0, OpenSSL/1.1.1
  • Suhosin installed: No

Database

  • MySQL Version: 5.5.5
  • Mysqli Connect: Yes
  • Force MySQL over Mysqli: No
  • DB Prefix: bL5cg_
  • DB CHARSET: utf8
  • DB COLLATE:
  • SHOW ERRORS: No
  • SUPPRESS ERRORS: No
  • Uses Socket: No
  • Uses IPv6: No
  • Matomo tables found: 65
  • DB tables exist: Yes
  • Matomo users found: 40
  • Matomo sites found: 1
  • Erforderliche Berechtigungen: OK

Browser

  • Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0)
  • Language: de,en-us,en