E-Mail report for media plugin bugged

chelbird · March 25, 2021, 10:10am

Hi,
we use the media plugin to track our videos. When we want have them in an e-mail report, the data is wrong, video urls/titles are duplicated, it’s all over bugged. You can see it in the attachment:

Jason_1282 · March 25, 2021, 11:37pm

Hi there,

Can you tell us what time period this was over day, week, year range etc?

Does the report for the same period within Matomo show the correct data?

Thanks,

braveseven · March 28, 2021, 3:22pm

Media Description text is bugged when there are any Field Groups.

chelbird · March 29, 2021, 6:14am

Not solved, that was a missclick.
Yes, the reports in matomo work, but the e-mail reports are not working at all.

Jason_1282 · March 30, 2021, 10:54pm

Hi there,

Could you please forward an email to us with the media report, a CSV export from your Matomo across the same date range and Matomo+ plugin version to shop@innocraft.com? We can investigate further from there.

Thanks,