E-Mail content empty

Support & Bugs
1

I have a problem with my Matomo installation. All emails that are generated are empty. If a user forgot the password and wants to reset the password, the email he gets is empty. If a security Notification is sent, that a user has been altered, the e-mail content is empty and so on.

Someone else who is not in the company anymore set up the Matomo installation, so I’m not a pro in maintaining Matomo and I’m not sure where the email-templates are stored.

Does anyone have an idea, why the content of these emails could be empty?

2

Perhaps they are using a custom theme and the text is white, I had this recently. If you try and highlight the empty area in the email it could contain text you can’t actually see. Email reports using (almost) white text on white backgroud. · Issue #14 · openmost/DarkTheme

3

Hello Jason, thank you for the input, but unfortunately it’s not the theme/colour and the content is really empty.

4

I had the same problem after an update, it was a problem with the /templates/email folder. Either the files were missing, or the permissions were wrong. Also check if the CoreAdminHome plugin is activated, it can block the sending of content.

5

Hello manoid, thank you for your answer. I think you are referring to the path “/matomo/templates/email”. I don’t have a directory “/matomo/templates” at all.

I see that there’s a /matomo/core/Email directory with a “ContentCreator.php” file. Then a “/matomo/core/Mail” directory with “EmailStyles.php” and “Transport.php”. But nothing that would suggest it is an email template.

I can’t see the CoreAdminHome plugin you’ve mentioned in the frontend, but I can see that it is in the directory “/matomo/plugins/CoreAdminHome”. That is a bit weird, because I think if it’s in that directory, then I should probably be able to see it at least in the deactivated plugins, but it just doesn’t show up anywhere. Maybe that could be a reason why, if it is somehow active in the background and messing with the content of the emails.