Dashboard is empty

General questions
1

Good morning,

I set up matomo some weeks ago and all worked perfectly.

However, I just signed in and the dashboard is empty:

image
image1796×1014 16.4 KB

The section “All websiites” is empty as well:

I have linked two sites linked.

I get this error in the console:

index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:242 Error: [$compile:tplrt] http://errors.angularjs.org/1.6.5/$compile/tplrt?p0=piwikQuickAccess&p1=plugins%2FCoreHome%2Fangularjs%2Fquick-access%2Fquick-access.directive.html%3Fcb%3Dfbf134826759055dcd8e720790407dd3
    at index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:126
    at index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:199
    at index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:255
    at m.$digest (index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:266)
    at m.$apply (index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:269)
    at l (index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:221)
    at XMLHttpRequest.s.onload (index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:227)
(anonymous) @ index.php?module=Proxy&action=getCoreJs&cb=fbf134826759055dcd8e720790407dd3:242

How do I solve this? Thanks in advacne!

1 Like
2

Hi,

If you check the network tab of your browser developer tools it will tell you that the request to quick-access.directive.html failed.

Please check your webserver error log and configuration as to why it refuses to serve this file.
Most likely you did install Matomo in a subdirectory of another site and the root directory contains a .htaccess with a rule blocking the request which therefore also affects Matomo.

3

The log sais:

[Wed Apr 15 18:27:14.759475 2020] [authz_core:error] [pid 4719:tid 140684255430400] [client 2a01:4f8:192:7034::2:37028] AH01630: client denied by server configuration: /var/www/vhosts/herderzeitung.de/marketing.cloud.herderzeitung.de/plugins/CoreHome/angularjs/activity-indicator/plugins, referer: https://marketing.cloud.herderzeitung.de/plugins/CoreHome/angularjs/activity-indicator/activityindicator.html?cb=fbf134826759055dcd8e720790407dd3

4

Hi,

So it is indeed as I said. Somewhere in your server configuration (or some .htaccess files) you have a rule that denies browsers to request this file.

5

Sorry, can you say looking on the log excerpt what exactly is wrong with the server configuration and how I can fix this?