Customer not tracked


(Shelby Watson) #1

I had a new customer today log into my Magento store and purchase an item. Google shows this customer on their stats, however, he does not show up at all on the Matomo (piwik) site. I had a sale the night before that showed up fine.

What could cause this?


(Lukas Winkler) #2

It’s always the same few reasons:

  • the user was using an adblocker that blocked Matomo
  • the user has disabled JS or blocked all third party scripts
  • the user has enabled DoNotTrack and therefore their visit isn’t tracked by Matomo
  • the user has used the OptOut iFrame to OptOut of tracking and is therefore not tracked.
  • There is an error with your webserver causing some requests to be dropped (e.g. by using mod_security)
  • There was an PHP error when the data should have been stored.

Less visits after GDPR