Custom Reports older logs before creation date

Premium Features
1

Hello everyone!

I’ve seen this text when I created a Reports:
“There is no data for this report. […]. The report data for dates before this report was created won’t become available.”

Is there a way (workaround, re-process) to include old logs in my Reports?

2

Hi there,

Is this on the cloud or a self-hosted Matomo?

Thanks,

3

Hi Jason!,

I’m currently using an account on the cloud to try Custom Reports. However, my production envinronment it’s self-hosted.

Thanks!

4

Hi there,

For you locally hosted Matomo you would need to invalidate the data for the period required. For the cloud you would need to email support support@matomo.cloud and ask to have the data invalidated.

Thanks,