Cron jobs don't run/start at all

I can’t get Matomo for Wordpress working because the crons don’t run. See System report below.
I have another website with the same hosting service where Matomo works fine with the same settings. They say the problem is not their server.

as a new user I am apparently unable to paste the whole system report into the post.

Crons

  • Server time: 2023-02-10 13:17:48
  • Blog time: 2023-02-10 14:17:48 (Below dates are shown in blog timezone)
  • Sync users & sites: Next run: 2023-02-10 14:12:07 (-5 minuten 41s) ( Last started: Unknown. Last ended: Unknown. Interval: daily)
  • Archive: Next run: 2023-02-10 14:12:07 (-5 minuten 41s) ( Last started: Unknown. Last ended: Unknown. Interval: hourly)
  • Update GeoIP DB: Next run: 2023-02-10 14:12:07 (-5 minuten 41s) ( Last started: Unknown. Last ended: Unknown. Interval: matomo_monthly)