Cron Archive runs no error, but does not update numbers in report

Garrett · February 6, 2022, 8:28pm

When using the cron to archive reports, new events are not reflected in the numbers.
If I change the settings to allow archive via browser, all the number update as they should.

I’ve setup cron to run the core:archive and have an error log setup to make sure everything is working properly. The cron job is setup under the www-data user as follows:

*/15 * * * * php /var/www/html/URL/console core:archive --matomo-domain=URL > /home/USER/MatomoErrors/matomo-archive-errors.log

I have it running every 15 minutes as I’m trouble shooting the issue.

The log file outputs the following:

INFO [2022-02-06 21:15:02] 7645  ---------------------------
INFO [2022-02-06 21:15:02] 7645  INIT
INFO [2022-02-06 21:15:02] 7645  Running Matomo 4.7.1 as Super User
INFO [2022-02-06 21:15:02] 7645  ---------------------------
INFO [2022-02-06 21:15:02] 7645  NOTES
INFO [2022-02-06 21:15:02] 7645  - Async process archiving supported, using CliMulti.
INFO [2022-02-06 21:15:02] 7645  - Reports for today will be processed at most every 900 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2022-02-06 21:15:02] 7645  - Archiving was last executed without error 3 min 16s ago.
INFO [2022-02-06 21:15:02] 7645  ---------------------------
INFO [2022-02-06 21:15:02] 7645  START
INFO [2022-02-06 21:15:02] 7645  Starting Matomo reports archiving...
INFO [2022-02-06 21:15:02] 7645  Start processing archives for site 1.
INFO [2022-02-06 21:15:02] 7645    Will invalidate archived reports for today in site ID = 1's timezone (2022-02-06 00:00:00).
INFO [2022-02-06 21:15:02] 7645    Will invalidate archived reports for yesterday in site ID = 1's timezone (2022-02-05 00:00:00).
INFO [2022-02-06 21:15:02] 7645  Finished archiving for site 1, 0 API requests, Time elapsed: 0.078s [1 / 1 done]
INFO [2022-02-06 21:15:02] 7645  Done archiving!
INFO [2022-02-06 21:15:02] 7645  ---------------------------
INFO [2022-02-06 21:15:02] 7645  SUMMARY
INFO [2022-02-06 21:15:02] 7645  Processed 0 archives.
INFO [2022-02-06 21:15:02] 7645  Total API requests: 0
INFO [2022-02-06 21:15:02] 7645  done: 0 req, 123 ms, no error
INFO [2022-02-06 21:15:02] 7645  Time elapsed: 0.123s
INFO [2022-02-06 21:15:02] 7645  ---------------------------
INFO [2022-02-06 21:15:02] 7645  SCHEDULED TASKS
INFO [2022-02-06 21:15:02] 7645  Starting Scheduled tasks... 
INFO [2022-02-06 21:15:02] 7645  done
INFO [2022-02-06 21:15:02] 7645  ---------------------------

It acts as if there is just nothing to archive??? I’m so stuck. Everything seems to be working perfect otherwise. I’ve checked all permissions on files and folders, my system check is all clear, and I just don’t know what else could be causing the issue.

<details>
<summary>Click to view System Check</summary>

### Mandatory checks

#### PHP version >= 7.2.5:
 ✔ 7.4.3

#### PDO extension:
 ✔ 

#### PDO\MYSQL extension:
 ✔ 

#### MYSQLI extension:
 ✔ 

#### Other required extensions:
 ✔ zlib ✔ json ✔ filter ✔ hash ✔ session

#### Required functions:
 ✔ debug_backtrace ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack

#### Required PHP configuration (php.ini):
 ✔ session.auto_start = 0 ✔ max_execution_time = 0 OR = -1 OR >= 30

#### Directories with write access:
 ✔ $DOC_ROOT/tmp ✔ $DOC_ROOT/tmp/assets ✔ $DOC_ROOT/tmp/cache ✔ $DOC_ROOT/tmp/climulti ✔ $DOC_ROOT/tmp/latest ✔ $DOC_ROOT/tmp/logs ✔ $DOC_ROOT/tmp/sessions ✔ $DOC_ROOT/tmp/tcpdf ✔ $DOC_ROOT/tmp/templates_c

#### Directories with write access for Tag Manager:
 ✔ $DOC_ROOT/js


### Optional checks

#### Required Private Directories:
 ✔ All private directories are inaccessible from the internet.

#### Recommended Private Directories:
 ✔ All private directories are inaccessible from the internet.

#### File integrity:
 ✔ 

#### 64-bit PHP Binary:
 ✔ 

#### Tracker status:
 ✔ 

#### Memory limit:
 ✔ 1024M

#### Time zone:
 ✔ 

#### Open URL:
 ✔ fopen

#### PageSpeed disabled:
 ✔ 

#### GD > 2.x + Freetype (graphics):
 ✔ 

#### Other extensions:
 ✔ json ✔ libxml ✔ dom ✔ SimpleXML ✔ openssl

#### Other functions:
 ✔ shell_exec ✔ set_time_limit ✔ mail ✔ parse_ini_file ✔ glob ✔ gzopen ✔ md5_file

#### Filesystem:
 ✔ 

#### Setup Cron - Managing processes via CLI:
 ✔ Ok

#### Last Successful Archiving Completion:
 ✔ The archiving process completed successfully 00:11:25 ago.

#### Database abilities:
 ✔ UTF8mb4 charset ✔ LOAD DATA INFILE ✔ CREATE TEMPORARY TABLES ✔ Changing transaction isolation level

#### Max Packet Size:
 ✔ 

#### Forced SSL Connection:
 ✔ 

#### Geolocation:
 ✔ geoip2php (continent_code, continent_name, country_code, country_name, region_code, region_name, city_name, postal_code, lat, long)

#### Update over HTTPS:
 ✔ 

#### Writable JavaScript Tracker ("/matomo.js"):
 ✔ 


### Informational results

#### Matomo Version:
 4.7.1

#### Matomo Update History:
 4.7.0,4.6.2,

#### Matomo Install Version:
 4.6.2

#### Latest Available Version:
 4.7.1

#### Is Git Deployment:
 0

#### PHP_OS:
 Linux

#### PHP_BINARY:
 /usr/sbin/php-fpm7.4

#### PHP SAPI:
 fpm-fcgi

#### Timezone Version:
 0.system

#### PHP Timezone:
 UTC

#### PHP Time:
 1644179189

#### PHP Datetime:
 2022-02-06 20:26:29

#### PHP Disabled functions:
 pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_get_handler, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, pcntl_async_signals, pcntl_unshare, 

#### PHP INI max_execution_time:
 600

#### PHP INI post_max_size:
 4G

#### PHP INI max_input_vars:
 1000

#### PHP INI zlib.output_compression:
 

#### Suhosin Installed:
 0

#### DB Prefix:
 matomo_

#### DB Charset:
 utf8mb4

#### DB Adapter:
 PDO\MYSQL

#### MySQL Version:
 10.3.32-MariaDB-0ubuntu0.20.04.1

#### Num Tables:
 119

#### Browser Segment Archiving Enabled:
 1

#### Development Mode Enabled:
 0

#### Internet Enabled:
 1

#### Multi Server Environment:
 0

#### Auto Update Enabled:
 1

#### Custom User Path:
 0

#### Custom Include Path:
 0

#### Release Channel:
 latest_stable

#### Plugins Activated:
 API, Actions, Annotations, BotTracker 2.06, BulkTracking, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CoreVue, CustomDimensions, CustomJsTracker, CustomOptOut 2.0.1, DBStats, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Ecommerce, Events, Feedback, GeoIp2, Goals, Heartbeat, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, LanguagesManager, Live, Login, MarketingCampaignsReporting 4.1.1, Marketplace, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, ProfessionalServices, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SegmentEditor, SitesManager, TagManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, Widgetize

#### Plugins Deactivated:
 MobileAppMeasurable

#### Plugins Invalid:
 

#### Server Info:
 nginx/1.18.0

#### Had visits in last 1 day:
 1

#### Had visits in last 3 days:
 1

#### Had visits in last 5 days:
 1

#### Archive Time Last Started:
 1644178502

#### Archive Time Last Finished:
 1644178503

#### User Agent:
 Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36

#### Browser Language:
 en-us,en

#### Total Invalidation Count:
 4

#### In Progress Invalidation Count:
 4

#### Scheduled Invalidation Count:
 0

#### Earliest invalidation ts_started:
 2022-02-05 21:15:02

#### Latest invalidation ts_started:
 2022-02-06 06:30:02

#### Earliest invalidation ts_invalidated:
 2022-01-27 21:00:02

#### Latest invalidation ts_invalidated:
 2022-02-06 06:15:02

#### Number of segment invalidations:
 0

#### Number of plugin invalidations:
 0

#### List of plugins being invalidated:
 

#### Anonymize Referrer:
 

#### Do Not Track enabled:
 1

</details>

Kamuffel · March 18, 2022, 11:43am

We’re experience the exact same issue with Matomo version 4.8.0. When we change “Archive reports when viewed from the browser” to yes then all stats are updated nicely, when we change it to no and use the cronjob below, nothing happens.

Running a cronjob for archiving:

5 * * * * www-data /usr/bin/php -d memory_limit=-1 /external-ebs-storage/piwik/console core:archive --url=https://<our url> --force-periods day,week,month --php-cli-options 2>> /external-ebs-storage/piwik_logs/piwik-reports-errors.log | tee -a /external-ebs-storage/piwik_logs/piwik-archive.log > /dev/null

Which produces the following log:

INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  INIT
INFO [2022-03-17 23:20:02] 50612  Running Matomo 4.8.0 as Super User
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  NOTES
INFO [2022-03-17 23:20:02] 50612  - Async process archiving supported, using CliMulti.
INFO [2022-03-17 23:20:02] 50612  - Reports for today will be processed at most every 1800 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2022-03-17 23:20:02] 50612  - Archiving was last executed without error 1 hours 0 min ago.
INFO [2022-03-17 23:20:02] 50612  - Will only process the following periods: day, week, month (--force-periods)
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  START
INFO [2022-03-17 23:20:02] 50612  Starting Matomo reports archiving...
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 1.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 1, 0 API requests, Time elapsed: 0.029s [1 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 2.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 2, 0 API requests, Time elapsed: 0.011s [2 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 3.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 3, 0 API requests, Time elapsed: 0.011s [3 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 4.
INFO [2022-03-17 23:20:02] 50612    Will invalidate archived reports for today in site ID = 4's timezone (2022-03-18 00:00:00).
INFO [2022-03-17 23:20:02] 50612    Will invalidate archived reports for yesterday in site ID = 4's timezone (2022-03-17 00:00:00).
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 4, 0 API requests, Time elapsed: 0.112s [4 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 5.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 5, 0 API requests, Time elapsed: 0.011s [5 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 6.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 6, 0 API requests, Time elapsed: 0.011s [6 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Done archiving!
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  SUMMARY
INFO [2022-03-17 23:20:02] 50612  Processed 0 archives.
INFO [2022-03-17 23:20:02] 50612  Total API requests: 0
INFO [2022-03-17 23:20:02] 50612  done: 0 req, 343 ms, no error
INFO [2022-03-17 23:20:02] 50612  Time elapsed: 0.343s
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  SCHEDULED TASKS
INFO [2022-03-17 23:20:02] 50612  Starting Scheduled tasks...
INFO [2022-03-17 23:20:02] 50612  Scheduler: executing task Piwik\Plugins\CustomJsTracker\Tasks.updateTracker...
INFO [2022-03-17 23:20:02] 50612  Scheduler: finished. Time elapsed: 0.022s
INFO [2022-03-17 23:20:02] 50612  Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.deleteLogData...
INFO [2022-03-17 23:20:02] 50612  Scheduler: finished. Time elapsed: 0.000s
INFO [2022-03-17 23:20:02] 50612  Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.anonymizePastData...
INFO [2022-03-17 23:20:02] 50612  Scheduler: finished. Time elapsed: 0.001s
INFO [2022-03-17 23:20:02] 50612  done
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-18 00:20:02] 51012  ---------------------------
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 3, 0 API requests, Time elapsed: 0.011s [3 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 4.
INFO [2022-03-17 23:20:02] 50612    Will invalidate archived reports for today in site ID = 4's timezone (2022-03-18 00:00:00).
INFO [2022-03-17 23:20:02] 50612    Will invalidate archived reports for yesterday in site ID = 4's timezone (2022-03-17 00:00:00).
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 4, 0 API requests, Time elapsed: 0.112s [4 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 5.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 5, 0 API requests, Time elapsed: 0.011s [5 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Start processing archives for site 6.
INFO [2022-03-17 23:20:02] 50612  Finished archiving for site 6, 0 API requests, Time elapsed: 0.011s [6 / 6 done]
INFO [2022-03-17 23:20:02] 50612  Done archiving!
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  SUMMARY
INFO [2022-03-17 23:20:02] 50612  Processed 0 archives.
INFO [2022-03-17 23:20:02] 50612  Total API requests: 0
INFO [2022-03-17 23:20:02] 50612  done: 0 req, 343 ms, no error
INFO [2022-03-17 23:20:02] 50612  Time elapsed: 0.343s
INFO [2022-03-17 23:20:02] 50612  ---------------------------
INFO [2022-03-17 23:20:02] 50612  SCHEDULED TASKS
INFO [2022-03-17 23:20:02] 50612  Starting Scheduled tasks...
INFO [2022-03-17 23:20:02] 50612  Scheduler: executing task Piwik\Plugins\CustomJsTracker\Tasks.updateTracker...
INFO [2022-03-17 23:20:02] 50612  Scheduler: finished. Time elapsed: 0.022s
INFO [2022-03-17 23:20:02] 50612  Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.deleteLogData...
INFO [2022-03-17 23:20:02] 50612  Scheduler: finished. Time elapsed: 0.000s
INFO [2022-03-17 23:20:02] 50612  Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.anonymizePastData...
INFO [2022-03-17 23:20:02] 50612  Scheduler: finished. Time elapsed: 0.001s
INFO [2022-03-17 23:20:02] 50612  done
INFO [2022-03-17 23:20:02] 50612  ---------------------------

Running a system check:

<details>
<summary>Click to view System Check</summary>

### Mandatory checks

#### PHP version >= 7.2.5:
 ✔ 7.4.3

#### PDO extension:
 ✔ 

#### PDO\MYSQL extension:
 ✔ 

#### MYSQLI extension:
 ✔ 

#### Other required extensions:
 ✔ zlib ✔ json ✔ filter ✔ hash ✔ session

#### Required functions:
 ✔ debug_backtrace ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack

#### Required PHP configuration (php.ini):
 ✔ session.auto_start = 0 ✔ max_execution_time = 0 OR = -1 OR >= 30

#### Directories with write access:
 ✔ $DOC_ROOT/tmp ✔ $DOC_ROOT/tmp/assets ✔ $DOC_ROOT/tmp/cache ✔ $DOC_ROOT/tmp/climulti ✔ $DOC_ROOT/tmp/latest ✔ $DOC_ROOT/tmp/logs ✔ $DOC_ROOT/tmp/sessions ✔ $DOC_ROOT/tmp/tcpdf ✔ $DOC_ROOT/tmp/templates_c


### Optional checks

#### Required Private Directories:
✔ 

#### File integrity:
 ✔ 

#### 64-bit PHP Binary:
 ✔ 

#### Tracker status:
 ✔ 

#### Memory limit:
 ✔ 512M

#### Time zone:
 ✔ 

#### Open URL:
 ✔ curl

#### PageSpeed is turned off:
 ✔ 

#### GD > 2.x + FreeType (graphics):
 ✔ 

#### Other extensions:
 ✔ json ✔ libxml ✔ dom ✔ SimpleXML ✔ openssl

#### Other functions:
 ✔ shell_exec ✔ set_time_limit ✔ mail ✔ parse_ini_file ✔ glob ✔ gzopen ✔ md5_file

#### Filesystem:
 ✔ 

#### Set up Cron - Managing processes via CLI:
 ✔ Ok

#### Last Successful Archiving Completion:
 ✔ The archiving process completed successfully 00:34:45 ago.

#### Database abilities:
 ✔ UTF8mb4 charset ✔ LOAD DATA INFILE ✔ CREATE TEMPORARY TABLES ✔ Changing transaction isolation level

#### Max Packet Size:
 ✔ 

#### Forced SSL Connection:
 ✔ 

#### Geolocation:
 ⚠ Warning: The default location provider guesses a visitor's country based on the language they use. This is not very accurate, so we recommend installing and using a geolocation database.

#### Update over HTTPS:
 ✔ 

#### Writable JavaScript Tracker ("/matomo.js" & "/piwik.js"):
 ✔ 


### Informational results

#### Matomo Version:
 4.8.0

#### Matomo Update History:
 4.4.0,4.2.1,4.1.1,3.11.0,

#### Matomo Install Version:
 Unknown - pre 3.8.

#### Latest Available Version:
 4.8.0

#### Is Git Deployment:
 0

#### PHP_OS:
 Linux

#### PHP SAPI:
 apache2handler

#### Timezone Version:
 0.system

#### PHP Timezone:
 UTC

#### PHP Time:
 1647603587

#### PHP Datetime:
 2022-03-18 11:39:47

#### PHP Disabled functions:
 pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_get_handler, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, pcntl_async_signals, pcntl_unshare, 

#### PHP INI max_execution_time:
 3600

#### PHP INI post_max_size:
 20G

#### PHP INI max_input_vars:
 1000

#### PHP INI zlib.output_compression:
 

#### Curl Version:
 7.68.0, OpenSSL/1.1.1f

#### Suhosin Installed:
 0

#### DB Prefix:
 piwik_

#### DB Charset:
 utf8mb4

#### DB Adapter:
 PDO\MYSQL

#### MySQL Version:
 5.7.37-log

#### Num Tables:
 363

#### Browser Segment Archiving Enabled:
 1

#### Development Mode Enabled:
 0

#### Internet Enabled:
 1

#### Multi Server Environment:
 0

#### Auto Update Enabled:
 1

#### Custom User Path:
 0

#### Custom Include Path:
 0

#### Release Channel:
 latest_stable

#### Plugins Activated:
 API, Actions, Annotations, BulkTracking, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CoreVue, CustomDimensions, CustomJsTracker, CustomVariables 4.0.1, DBStats, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Ecommerce, Events, Feedback, ForceSSL 4.0.1, GeoIp2, Goals, Heartbeat, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, InvalidateReports 4.0.1, LanguagesManager, Live, Login, Marketplace, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, ProfessionalServices, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SegmentEditor, SitesManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, Widgetize

#### Plugins Deactivated:
 BotTracker 2.07, CustomAlerts 4.0.3, DevicePixelRatio 2.0.0, JsTrackerForceAsync 4.0.0, MarketingCampaignsReporting 4.1.1, MobileAppMeasurable, Provider 4.0.3, QueuedTracking 4.0.2, ReferrersManager 4.0.1, SearchEngineKeywordsPerformance 3.4.1, SecurityInfo 3.0.7, TagManager, TreemapVisualization 3.1.1

#### Plugins Invalid:
 

#### Server Info:
 Apache/2.4.41 (Ubuntu)

#### Had visits in last 1 day:
 1

#### Had visits in last 3 days:
 1

#### Had visits in last 5 days:
 1

#### Archive Time Last Started:
 1647601501

#### Archive Time Last Finished:
 1647601502

#### User Agent:
 Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:98.0) Gecko/20100101 Firefox/98.0

#### Browser Language:
 en-us,en

#### Total Invalidation Count:
 1125

#### In Progress Invalidation Count:
 0

#### Scheduled Invalidation Count:
 0

#### Earliest invalidation ts_started:
 

#### Latest invalidation ts_started:
 

#### Earliest invalidation ts_invalidated:
 2022-03-15 08:21:23

#### Latest invalidation ts_invalidated:
 2022-03-18 10:20:02

#### Number of segment invalidations:
 0

#### Number of plugin invalidations:
 0

#### List of plugins being invalidated:
 

#### Anonymize Referrer:
 

#### Do Not Track enabled:
 0

</details>

What could be the cause?

heurteph-ei · March 18, 2022, 11:51am

@innocraft any idea?

Babita_De_Boer · March 18, 2022, 11:54am

Experiencing the same thing. Since using to 4.8.0. We have freshly installed a new matomo server wanted to use the "Archive reports when viewed from the browser” to “No” and we set the cron to run every 30 minutes.

It keeps saying exactly what the user above me says, specifically this part “Processed 0 archives” :

INFO [2022-03-17 23:20:02] 50612 ---------------------------
INFO [2022-03-17 23:20:02] 50612 SUMMARY
INFO [2022-03-17 23:20:02] 50612 Processed 0 archives.
INFO [2022-03-17 23:20:02] 50612 Total API requests: 0
INFO [2022-03-17 23:20:02] 50612 done: 0 req, 343 ms, no error
INFO [2022-03-17 23:20:02] 50612 Time elapsed: 0.343s
INFO [2022-03-17 23:20:02] 50612 ---------------------------

SteveG · March 21, 2022, 8:25am

Hi there.
Could any of you please try to run the archiving with he -v option.
This can produce a lot of output, but it might help us to identify why no new archives are being processed.
Cheers,

Kamuffel · March 21, 2022, 8:54am

@SteveG Hi Stefan,

I executed the command with the -v option this is the result:

INFO [2022-03-21 08:52:25] 99070  ---------------------------
INFO [2022-03-21 08:52:25] 99070  INIT
INFO [2022-03-21 08:52:25] 99070  Running Matomo 4.8.0 as Super User
INFO [2022-03-21 08:52:25] 99070  ---------------------------
INFO [2022-03-21 08:52:25] 99070  NOTES
INFO [2022-03-21 08:52:25] 99070  - Async process archiving supported, using CliMulti.
INFO [2022-03-21 08:52:25] 99070  - Reports for today will be processed at most every 1800 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2022-03-21 08:52:25] 99070  - Archiving was last executed without error 4s ago.
INFO [2022-03-21 08:52:25] 99070  - Will only process the following periods: day, week, month (--force-periods)
INFO [2022-03-21 08:52:25] 99070  ---------------------------
INFO [2022-03-21 08:52:25] 99070  START
INFO [2022-03-21 08:52:25] 99070  Starting Matomo reports archiving...
DEBUG [2022-03-21 08:52:25] 99070  Applying queued rearchiving...
INFO [2022-03-21 08:52:25] 99070  Start processing archives for site 1.
DEBUG [2022-03-21 08:52:25] 99070  Checking for queued invalidations...
DEBUG [2022-03-21 08:52:25] 99070    Today archive can be skipped due to no visits for idSite = 1, skipping invalidation...
DEBUG [2022-03-21 08:52:25] 99070    Yesterday archive can be skipped due to no visits for idSite = 1, skipping invalidation...
DEBUG [2022-03-21 08:52:25] 99070  Done invalidating
DEBUG [2022-03-21 08:52:25] 99070  No next invalidated archive.
INFO [2022-03-21 08:52:25] 99070  Finished archiving for site 1, 0 API requests, Time elapsed: 0.029s [1 / 3 done]
INFO [2022-03-21 08:52:25] 99070  Start processing archives for site 2.
DEBUG [2022-03-21 08:52:25] 99070  Checking for queued invalidations...
DEBUG [2022-03-21 08:52:25] 99070    Today archive can be skipped due to no visits for idSite = 2, skipping invalidation...
DEBUG [2022-03-21 08:52:25] 99070    Yesterday archive can be skipped due to no visits for idSite = 2, skipping invalidation...
DEBUG [2022-03-21 08:52:25] 99070  Done invalidating
DEBUG [2022-03-21 08:52:25] 99070  No next invalidated archive.
INFO [2022-03-21 08:52:25] 99070  Finished archiving for site 2, 0 API requests, Time elapsed: 0.012s [2 / 3 done]
INFO [2022-03-21 08:52:25] 99070  Start processing archives for site 4.
DEBUG [2022-03-21 08:52:25] 99070  Checking for queued invalidations...
INFO [2022-03-21 08:52:25] 99070    Will invalidate archived reports for today in site ID = 4's timezone (2022-03-21 00:00:00).
DEBUG [2022-03-21 08:52:25] 99070    Found usable archive for [idSite = 4, period = day 2022-03-21,2022-03-21, segment = , plugin = , report = ], skipping invalidation.
INFO [2022-03-21 08:52:25] 99070    Will invalidate archived reports for yesterday in site ID = 4's timezone (2022-03-20 00:00:00).
DEBUG [2022-03-21 08:52:25] 99070    Found usable archive for [idSite = 4, period = day 2022-03-20,2022-03-20, segment = , plugin = , report = ], skipping invalidation.
DEBUG [2022-03-21 08:52:25] 99070  Done invalidating
DEBUG [2022-03-21 08:52:25] 99070  No next invalidated archive.
INFO [2022-03-21 08:52:25] 99070  Finished archiving for site 4, 0 API requests, Time elapsed: 0.018s [3 / 3 done]
DEBUG [2022-03-21 08:52:25] 99070  No more sites left to archive, stopping.
INFO [2022-03-21 08:52:25] 99070  Done archiving!
INFO [2022-03-21 08:52:25] 99070  ---------------------------
INFO [2022-03-21 08:52:25] 99070  SUMMARY
INFO [2022-03-21 08:52:25] 99070  Processed 0 archives.
INFO [2022-03-21 08:52:25] 99070  Total API requests: 0
INFO [2022-03-21 08:52:25] 99070  done: 0 req, 138 ms, no error
INFO [2022-03-21 08:52:25] 99070  Time elapsed: 0.138s
INFO [2022-03-21 08:52:25] 99070  ---------------------------
INFO [2022-03-21 08:52:25] 99070  SCHEDULED TASKS
DEBUG [2022-03-21 08:52:25] 99070  26 scheduled tasks loaded
INFO [2022-03-21 08:52:25] 99070  Starting Scheduled tasks...
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 0:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 1:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 2:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 3:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 4:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 5:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 6:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 7:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 8:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 9:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 10:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 11:
DEBUG [2022-03-21 08:52:25] 99070  Executing tasks with priority 12:
INFO [2022-03-21 08:52:25] 99070  done
INFO [2022-03-21 08:52:25] 99070  ---------------------------

Site ID 4 is the site for which reports should be generated.

Thanks!

SteveG · March 21, 2022, 9:16am

So for some reason the (possibly empty) archive that was created before is considered as “usable”. That means Matomo has marked it as finished, which actually should never be the case for yesterday or today. Which timezones are you using for the site in Matomo and on your server?

Kamuffel · March 21, 2022, 9:39am

@SteveG

The following settings are configured on the website and the server:

heurteph-ei · March 30, 2022, 9:44am

@Kamuffel @Babita_De_Boer @SteveG @Garrett @Abhishek_Sharma1
Is there any ticket open in GitHub?

Kamuffel · March 30, 2022, 11:36am

@heurteph-ei Not for as far as I can see. Can you find anything related?

Garrett · March 30, 2022, 11:54am

Not that I am aware of

heurteph-ei · March 30, 2022, 1:59pm

github.com/matomo-org/matomo

Cron Archive runs no error, but does not update numbers in report

opened 01:58PM - 30 Mar 22 UTC

heurteph-ei

Potential Bug

From: https://forum.matomo.org/t/cron-archive-runs-no-error-but-does-not-update-…numbers-in-report/44677 Several users report the same issue It seems this issue appeared since version 4.7.1+ ## Garrett When using the cron to archive reports, new events are not reflected in the numbers. If I change the settings to allow archive via browser, all the number update as they should. I’ve setup cron to run the core:archive and have an error log setup to make sure everything is working properly. The cron job is setup under the www-data user as follows: `*/15 * * * * php /var/www/html/URL/console core:archive --matomo-domain=URL > /home/USER/MatomoErrors/matomo-archive-errors.log` I have it running every 15 minutes as I’m trouble shooting the issue. The log file outputs the following: ``` INFO [2022-02-06 21:15:02] 7645 --------------------------- INFO [2022-02-06 21:15:02] 7645 INIT INFO [2022-02-06 21:15:02] 7645 Running Matomo 4.7.1 as Super User INFO [2022-02-06 21:15:02] 7645 --------------------------- INFO [2022-02-06 21:15:02] 7645 NOTES INFO [2022-02-06 21:15:02] 7645 - Async process archiving supported, using CliMulti. INFO [2022-02-06 21:15:02] 7645 - Reports for today will be processed at most every 900 seconds. You can change this value in Matomo UI > Settings > General Settings. INFO [2022-02-06 21:15:02] 7645 - Archiving was last executed without error 3 min 16s ago. INFO [2022-02-06 21:15:02] 7645 --------------------------- INFO [2022-02-06 21:15:02] 7645 START INFO [2022-02-06 21:15:02] 7645 Starting Matomo reports archiving... INFO [2022-02-06 21:15:02] 7645 Start processing archives for site 1. INFO [2022-02-06 21:15:02] 7645 Will invalidate archived reports for today in site ID = 1's timezone (2022-02-06 00:00:00). INFO [2022-02-06 21:15:02] 7645 Will invalidate archived reports for yesterday in site ID = 1's timezone (2022-02-05 00:00:00). INFO [2022-02-06 21:15:02] 7645 Finished archiving for site 1, 0 API requests, Time elapsed: 0.078s [1 / 1 done] INFO [2022-02-06 21:15:02] 7645 Done archiving! INFO [2022-02-06 21:15:02] 7645 --------------------------- INFO [2022-02-06 21:15:02] 7645 SUMMARY INFO [2022-02-06 21:15:02] 7645 Processed 0 archives. INFO [2022-02-06 21:15:02] 7645 Total API requests: 0 INFO [2022-02-06 21:15:02] 7645 done: 0 req, 123 ms, no error INFO [2022-02-06 21:15:02] 7645 Time elapsed: 0.123s INFO [2022-02-06 21:15:02] 7645 --------------------------- INFO [2022-02-06 21:15:02] 7645 SCHEDULED TASKS INFO [2022-02-06 21:15:02] 7645 Starting Scheduled tasks... INFO [2022-02-06 21:15:02] 7645 done INFO [2022-02-06 21:15:02] 7645 --------------------------- ``` It acts as if there is just nothing to archive??? I’m so stuck. Everything seems to be working perfect otherwise. I’ve checked all permissions on files and folders, my system check is all clear, and I just don’t know what else could be causing the issue. <details> <summary>Click to view System Check</summary> ``` ### Mandatory checks #### PHP version >= 7.2.5: ✔ 7.4.3 #### PDO extension: ✔ #### PDO\MYSQL extension: ✔ #### MYSQLI extension: ✔ #### Other required extensions: ✔ zlib ✔ json ✔ filter ✔ hash ✔ session #### Required functions: ✔ debug_backtrace ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack #### Required PHP configuration (php.ini): ✔ session.auto_start = 0 ✔ max_execution_time = 0 OR = -1 OR >= 30 #### Directories with write access: ✔ $DOC_ROOT/tmp ✔ $DOC_ROOT/tmp/assets ✔ $DOC_ROOT/tmp/cache ✔ $DOC_ROOT/tmp/climulti ✔ $DOC_ROOT/tmp/latest ✔ $DOC_ROOT/tmp/logs ✔ $DOC_ROOT/tmp/sessions ✔ $DOC_ROOT/tmp/tcpdf ✔ $DOC_ROOT/tmp/templates_c #### Directories with write access for Tag Manager: ✔ $DOC_ROOT/js ### Optional checks #### Required Private Directories: ✔ All private directories are inaccessible from the internet. #### Recommended Private Directories: ✔ All private directories are inaccessible from the internet. #### File integrity: ✔ #### 64-bit PHP Binary: ✔ #### Tracker status: ✔ #### Memory limit: ✔ 1024M #### Time zone: ✔ #### Open URL: ✔ fopen #### PageSpeed disabled: ✔ #### GD > 2.x + Freetype (graphics): ✔ #### Other extensions: ✔ json ✔ libxml ✔ dom ✔ SimpleXML ✔ openssl #### Other functions: ✔ shell_exec ✔ set_time_limit ✔ mail ✔ parse_ini_file ✔ glob ✔ gzopen ✔ md5_file #### Filesystem: ✔ #### Setup Cron - Managing processes via CLI: ✔ Ok #### Last Successful Archiving Completion: ✔ The archiving process completed successfully 00:11:25 ago. #### Database abilities: ✔ UTF8mb4 charset ✔ LOAD DATA INFILE ✔ CREATE TEMPORARY TABLES ✔ Changing transaction isolation level #### Max Packet Size: ✔ #### Forced SSL Connection: ✔ #### Geolocation: ✔ geoip2php (continent_code, continent_name, country_code, country_name, region_code, region_name, city_name, postal_code, lat, long) #### Update over HTTPS: ✔ #### Writable JavaScript Tracker ("/matomo.js"): ✔ ### Informational results #### Matomo Version: 4.7.1 #### Matomo Update History: 4.7.0,4.6.2, #### Matomo Install Version: 4.6.2 #### Latest Available Version: 4.7.1 #### Is Git Deployment: 0 #### PHP_OS: Linux #### PHP_BINARY: /usr/sbin/php-fpm7.4 #### PHP SAPI: fpm-fcgi #### Timezone Version: 0.system #### PHP Timezone: UTC #### PHP Time: 1644179189 #### PHP Datetime: 2022-02-06 20:26:29 #### PHP Disabled functions: pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_get_handler, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, pcntl_async_signals, pcntl_unshare, #### PHP INI max_execution_time: 600 #### PHP INI post_max_size: 4G #### PHP INI max_input_vars: 1000 #### PHP INI zlib.output_compression: #### Suhosin Installed: 0 #### DB Prefix: matomo_ #### DB Charset: utf8mb4 #### DB Adapter: PDO\MYSQL #### MySQL Version: 10.3.32-MariaDB-0ubuntu0.20.04.1 #### Num Tables: 119 #### Browser Segment Archiving Enabled: 1 #### Development Mode Enabled: 0 #### Internet Enabled: 1 #### Multi Server Environment: 0 #### Auto Update Enabled: 1 #### Custom User Path: 0 #### Custom Include Path: 0 #### Release Channel: latest_stable #### Plugins Activated: API, Actions, Annotations, BotTracker 2.06, BulkTracking, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CoreVue, CustomDimensions, CustomJsTracker, CustomOptOut 2.0.1, DBStats, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Ecommerce, Events, Feedback, GeoIp2, Goals, Heartbeat, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, LanguagesManager, Live, Login, MarketingCampaignsReporting 4.1.1, Marketplace, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, ProfessionalServices, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SegmentEditor, SitesManager, TagManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, Widgetize #### Plugins Deactivated: MobileAppMeasurable #### Plugins Invalid: #### Server Info: nginx/1.18.0 #### Had visits in last 1 day: 1 #### Had visits in last 3 days: 1 #### Had visits in last 5 days: 1 #### Archive Time Last Started: 1644178502 #### Archive Time Last Finished: 1644178503 #### User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36 #### Browser Language: en-us,en #### Total Invalidation Count: 4 #### In Progress Invalidation Count: 4 #### Scheduled Invalidation Count: 0 #### Earliest invalidation ts_started: 2022-02-05 21:15:02 #### Latest invalidation ts_started: 2022-02-06 06:30:02 #### Earliest invalidation ts_invalidated: 2022-01-27 21:00:02 #### Latest invalidation ts_invalidated: 2022-02-06 06:15:02 #### Number of segment invalidations: 0 #### Number of plugin invalidations: 0 #### List of plugins being invalidated: #### Anonymize Referrer: #### Do Not Track enabled: 1 </p> </details> ## Timothy van Exel We’re experience the exact same issue with Matomo version 4.8.0. When we change “Archive reports when viewed from the browser” to yes then all stats are updated nicely, when we change it to no and use the cronjob below, nothing happens. ``` As asked by @sgiehl I executed the command with the -v option this is the result: INFO [2022-03-21 08:52:25] 99070 --------------------------- INFO [2022-03-21 08:52:25] 99070 NOTES INFO [2022-03-21 08:52:25] 99070 - Async process archiving supported, using CliMulti. INFO [2022-03-21 08:52:25] 99070 - Reports for today will be processed at most every 1800 seconds. You can change this value in Matomo UI > Settings > General Settings. INFO [2022-03-21 08:52:25] 99070 - Archiving was last executed without error 4s ago. INFO [2022-03-21 08:52:25] 99070 - Will only process the following periods: day, week, month (--force-periods) INFO [2022-03-21 08:52:25] 99070 --------------------------- INFO [2022-03-21 08:52:25] 99070 START INFO [2022-03-21 08:52:25] 99070 Starting Matomo reports archiving... DEBUG [2022-03-21 08:52:25] 99070 Applying queued rearchiving... INFO [2022-03-21 08:52:25] 99070 Start processing archives for site 1. DEBUG [2022-03-21 08:52:25] 99070 Checking for queued invalidations... DEBUG [2022-03-21 08:52:25] 99070 Today archive can be skipped due to no visits for idSite = 1, skipping invalidation... DEBUG [2022-03-21 08:52:25] 99070 Yesterday archive can be skipped due to no visits for idSite = 1, skipping invalidation... DEBUG [2022-03-21 08:52:25] 99070 Done invalidating DEBUG [2022-03-21 08:52:25] 99070 No next invalidated archive. INFO [2022-03-21 08:52:25] 99070 Finished archiving for site 1, 0 API requests, Time elapsed: 0.029s [1 / 3 done] INFO [2022-03-21 08:52:25] 99070 Start processing archives for site 2. DEBUG [2022-03-21 08:52:25] 99070 Checking for queued invalidations... DEBUG [2022-03-21 08:52:25] 99070 Today archive can be skipped due to no visits for idSite = 2, skipping invalidation... DEBUG [2022-03-21 08:52:25] 99070 Yesterday archive can be skipped due to no visits for idSite = 2, skipping invalidation... DEBUG [2022-03-21 08:52:25] 99070 Done invalidating DEBUG [2022-03-21 08:52:25] 99070 No next invalidated archive. INFO [2022-03-21 08:52:25] 99070 Finished archiving for site 2, 0 API requests, Time elapsed: 0.012s [2 / 3 done] INFO [2022-03-21 08:52:25] 99070 Start processing archives for site 4. DEBUG [2022-03-21 08:52:25] 99070 Checking for queued invalidations... INFO [2022-03-21 08:52:25] 99070 Will invalidate archived reports for today in site ID = 4's timezone (2022-03-21 00:00:00). DEBUG [2022-03-21 08:52:25] 99070 Found usable archive for [idSite = 4, period = day 2022-03-21,2022-03-21, segment = , plugin = , report = ], skipping invalidation. INFO [2022-03-21 08:52:25] 99070 Will invalidate archived reports for yesterday in site ID = 4's timezone (2022-03-20 00:00:00). DEBUG [2022-03-21 08:52:25] 99070 Found usable archive for [idSite = 4, period = day 2022-03-20,2022-03-20, segment = , plugin = , report = ], skipping invalidation. DEBUG [2022-03-21 08:52:25] 99070 Done invalidating DEBUG [2022-03-21 08:52:25] 99070 No next invalidated archive. INFO [2022-03-21 08:52:25] 99070 Finished archiving for site 4, 0 API requests, Time elapsed: 0.018s [3 / 3 done] DEBUG [2022-03-21 08:52:25] 99070 No more sites left to archive, stopping. INFO [2022-03-21 08:52:25] 99070 Done archiving! INFO [2022-03-21 08:52:25] 99070 --------------------------- INFO [2022-03-21 08:52:25] 99070 SUMMARY INFO [2022-03-21 08:52:25] 99070 Processed 0 archives. INFO [2022-03-21 08:52:25] 99070 Total API requests: 0 INFO [2022-03-21 08:52:25] 99070 done: 0 req, 138 ms, no error INFO [2022-03-21 08:52:25] 99070 Time elapsed: 0.138s INFO [2022-03-21 08:52:25] 99070 --------------------------- INFO [2022-03-21 08:52:25] 99070 SCHEDULED TASKS DEBUG [2022-03-21 08:52:25] 99070 26 scheduled tasks loaded INFO [2022-03-21 08:52:25] 99070 Starting Scheduled tasks... DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 0: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 1: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 2: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 3: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 4: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 5: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 6: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 7: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 8: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 9: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 10: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 11: DEBUG [2022-03-21 08:52:25] 99070 Executing tasks with priority 12: INFO [2022-03-21 08:52:25] 99070 done INFO [2022-03-21 08:52:25] 99070 --------------------------- ``` Site ID 4 is the site for which reports should be generated. > **Stefan Giehl:** So for some reason the (possibly empty) archive that was created before is considered as “usable”. That means Matomo has marked it as finished, which actually should never be the case for yesterday or today. Which timezones are you using for the site in Matomo and on your server? The following settings are configured on the website and the server: ![image](https://user-images.githubusercontent.com/79993552/160849761-29b77b71-b5ee-490e-ad42-e41bf64b4e73.png) <details> <summary>Click to view System Check</summary> ``` ### Mandatory checks #### PHP version >= 7.2.5: ✔ 7.4.3 #### PDO extension: ✔ #### PDO\MYSQL extension: ✔ #### MYSQLI extension: ✔ #### Other required extensions: ✔ zlib ✔ json ✔ filter ✔ hash ✔ session #### Required functions: ✔ debug_backtrace ✔ eval ✔ hash ✔ gzcompress ✔ gzuncompress ✔ pack #### Required PHP configuration (php.ini): ✔ session.auto_start = 0 ✔ max_execution_time = 0 OR = -1 OR >= 30 #### Directories with write access: ✔ $DOC_ROOT/tmp ✔ $DOC_ROOT/tmp/assets ✔ $DOC_ROOT/tmp/cache ✔ $DOC_ROOT/tmp/climulti ✔ $DOC_ROOT/tmp/latest ✔ $DOC_ROOT/tmp/logs ✔ $DOC_ROOT/tmp/sessions ✔ $DOC_ROOT/tmp/tcpdf ✔ $DOC_ROOT/tmp/templates_c ### Optional checks #### Required Private Directories: ✔ #### File integrity: ✔ #### 64-bit PHP Binary: ✔ #### Tracker status: ✔ #### Memory limit: ✔ 512M #### Time zone: ✔ #### Open URL: ✔ curl #### PageSpeed is turned off: ✔ #### GD > 2.x + FreeType (graphics): ✔ #### Other extensions: ✔ json ✔ libxml ✔ dom ✔ SimpleXML ✔ openssl #### Other functions: ✔ shell_exec ✔ set_time_limit ✔ mail ✔ parse_ini_file ✔ glob ✔ gzopen ✔ md5_file #### Filesystem: ✔ #### Set up Cron - Managing processes via CLI: ✔ Ok #### Last Successful Archiving Completion: ✔ The archiving process completed successfully 00:34:45 ago. #### Database abilities: ✔ UTF8mb4 charset ✔ LOAD DATA INFILE ✔ CREATE TEMPORARY TABLES ✔ Changing transaction isolation level #### Max Packet Size: ✔ #### Forced SSL Connection: ✔ #### Geolocation: ⚠ Warning: The default location provider guesses a visitor's country based on the language they use. This is not very accurate, so we recommend installing and using a geolocation database. #### Update over HTTPS: ✔ #### Writable JavaScript Tracker ("/matomo.js" & "/piwik.js"): ✔ ### Informational results #### Matomo Version: 4.8.0 #### Matomo Update History: 4.4.0,4.2.1,4.1.1,3.11.0, #### Matomo Install Version: Unknown - pre 3.8. #### Latest Available Version: 4.8.0 #### Is Git Deployment: 0 #### PHP_OS: Linux #### PHP SAPI: apache2handler #### Timezone Version: 0.system #### PHP Timezone: UTC #### PHP Time: 1647603587 #### PHP Datetime: 2022-03-18 11:39:47 #### PHP Disabled functions: pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_get_handler, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, pcntl_async_signals, pcntl_unshare, #### PHP INI max_execution_time: 3600 #### PHP INI post_max_size: 20G #### PHP INI max_input_vars: 1000 #### PHP INI zlib.output_compression: #### Curl Version: 7.68.0, OpenSSL/1.1.1f #### Suhosin Installed: 0 #### DB Prefix: piwik_ #### DB Charset: utf8mb4 #### DB Adapter: PDO\MYSQL #### MySQL Version: 5.7.37-log #### Num Tables: 363 #### Browser Segment Archiving Enabled: 1 #### Development Mode Enabled: 0 #### Internet Enabled: 1 #### Multi Server Environment: 0 #### Auto Update Enabled: 1 #### Custom User Path: 0 #### Custom Include Path: 0 #### Release Channel: latest_stable #### Plugins Activated: API, Actions, Annotations, BulkTracking, Contents, CoreAdminHome, CoreConsole, CoreHome, CorePluginsAdmin, CoreUpdater, CoreVisualizations, CoreVue, CustomDimensions, CustomJsTracker, CustomVariables 4.0.1, DBStats, Dashboard, DevicePlugins, DevicesDetection, Diagnostics, Ecommerce, Events, Feedback, ForceSSL 4.0.1, GeoIp2, Goals, Heartbeat, ImageGraph, Insights, Installation, Intl, IntranetMeasurable, InvalidateReports 4.0.1, LanguagesManager, Live, Login, Marketplace, MobileMessaging, Monolog, Morpheus, MultiSites, Overlay, PagePerformance, PrivacyManager, ProfessionalServices, Proxy, Referrers, Resolution, RssWidget, SEO, ScheduledReports, SegmentEditor, SitesManager, Tour, Transitions, TwoFactorAuth, UserCountry, UserCountryMap, UserId, UserLanguage, UsersManager, VisitFrequency, VisitTime, VisitorInterest, VisitsSummary, WebsiteMeasurable, Widgetize #### Plugins Deactivated: BotTracker 2.07, CustomAlerts 4.0.3, DevicePixelRatio 2.0.0, JsTrackerForceAsync 4.0.0, MarketingCampaignsReporting 4.1.1, MobileAppMeasurable, Provider 4.0.3, QueuedTracking 4.0.2, ReferrersManager 4.0.1, SearchEngineKeywordsPerformance 3.4.1, SecurityInfo 3.0.7, TagManager, TreemapVisualization 3.1.1 #### Plugins Invalid: #### Server Info: Apache/2.4.41 (Ubuntu) #### Had visits in last 1 day: 1 #### Had visits in last 3 days: 1 #### Had visits in last 5 days: 1 #### Archive Time Last Started: 1647601501 #### Archive Time Last Finished: 1647601502 #### User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:98.0) Gecko/20100101 Firefox/98.0 #### Browser Language: en-us,en #### Total Invalidation Count: 1125 #### In Progress Invalidation Count: 0 #### Scheduled Invalidation Count: 0 #### Earliest invalidation ts_started: #### Latest invalidation ts_started: #### Earliest invalidation ts_invalidated: 2022-03-15 08:21:23 #### Latest invalidation ts_invalidated: 2022-03-18 10:20:02 #### Number of segment invalidations: 0 #### Number of plugin invalidations: 0 #### List of plugins being invalidated: #### Anonymize Referrer: #### Do Not Track enabled: 0 ``` </p> </details> ## Babita De Boer Experiencing the same thing. Since using to 4.8.0. We have freshly installed a new matomo server wanted to use the "Archive reports when viewed from the browser” to “No” and we set the cron to run every 30 minutes. It keeps saying exactly what the user above me says, specifically this part “Processed 0 archives” : ``` INFO [2022-03-17 23:20:02] 50612 --------------------------- INFO [2022-03-17 23:20:02] 50612 SUMMARY INFO [2022-03-17 23:20:02] 50612 Processed 0 archives. INFO [2022-03-17 23:20:02] 50612 Total API requests: 0 INFO [2022-03-17 23:20:02] 50612 done: 0 req, 343 ms, no error INFO [2022-03-17 23:20:02] 50612 Time elapsed: 0.343s INFO [2022-03-17 23:20:02] 50612 --------------------------- ```

heurteph-ei · April 7, 2022, 12:21pm

@Kamuffel @Babita_De_Boer @Garrett @Abhishek_Sharma1
What hapens if you run the task manually (outside the CRON)? does it work?
For reference, I found this:
Problème : Cron + Docker - Support en français (French) - Matomo forums
→ The ENV var was not properly set