Credentials are invalid (workaround doesn't work)

[webanalist (Juul)]

Hi,

I am currently trying to set up the Lookerstudio connector for Matomo. I don’t get any further than trying to succesfully submit my credentials.

I’m having the same issue as described here:

Matomo instance is behind Basic HTTP Authentication?

Hey everyone Was very glad to find the official Matomo plugin for looker studio! Our Matomo instance is behind Basic HTTP Authentication. (The data collection endpoint is of course excluded.) I have authorised the Looker Studio extension and it prompted me for the credentials. When I first tried to connect to my Matomo instance, I provided its address as https://matomo.example.com and clicked Connect just “to see what happens” and predictably I got Sorry, we submitted your credentials, but th…

I also have tried the mentioned work around using https://username:password@matomo.example.com as username. I also of course have set up a new auth_token.

I don’t understand what the problem is? Could it be something with a setting in Lookerstudio, my Google Account or in Matomo?

Does anyone know what the problem might be? Or how I can find the cause?

[agarro]

Hello,

I have the same issue

I have tried username:password@matomo.example.com and it doesn’t work either

Did you solve the issue? Does anyone has any idea how to connect it successfully?

Thanks in advance

[webanalist (Juul)]

Hi, unfortunately not. I still haven’t found a solution…
I still hope someone here knows something but it’s already a while since I posted this.

[Jana_Holder]

I have the same problem, but also no solution…

[JeromeFL]

Hello all, have you found any workaround to make this works? I also try to add a user in Matomo with the same Google email address but i always got the error… so bad

Thank you for your help!

King regards
Jerome

[jacobr (Jacob)]

I just wanted to point out that having to use username:password@ is only necessary when HTTP Basic Authentication is used in front of your Matomo instance. If you use the default Matomo login screen or some form of SSO (LDAP, SAML, …) you should use the public base URL of your Matomo instance. For example, I just tested with https://{myTestDomain}.matomo.cloud and the auth token I generated as my username and password for my Looker Studio data source, and it connected without any issue.

In short, use your regular Matomo URL as your username. If that doesn’t work and there isn’t HTTP Basic Authentication in front of your Matomo instance, it’s likely a connection/configuration/permission issue with your Matomo server. Please make sure that you’re following the setup guide.

[Daniel3]

Hi, I have a similar problem.
At the moment, I don’t know if we use a “HTTP Basic Authentication” tbh. I tried it with username:password@matomo.example.com → Just to be sure here, I have to replace “username:password” with my actual username and password I use for matomo or is this really exactly what I have to paste into “Username” (before entering the token in Looker Studio). I already tried both and different variations.

We or rather my customer has a very strong firewall, I feel like that has sth to do with the connections error. I am online marketing expert and not a web administrator, so is there something my customer could look up in the settings of matomo or the firewall etc. where the source of the problem could be?

Thanks so much in advance.