Credentials are invalid (workaround doesn't work)

[webanalist (Juul)]

Hi,

I am currently trying to set up the Lookerstudio connector for Matomo. I don’t get any further than trying to succesfully submit my credentials.

I’m having the same issue as described here:

Matomo instance is behind Basic HTTP Authentication?

Hey everyone Was very glad to find the official Matomo plugin for looker studio! Our Matomo instance is behind Basic HTTP Authentication. (The data collection endpoint is of course excluded.) I have authorised the Looker Studio extension and it prompted me for the credentials. When I first tried to connect to my Matomo instance, I provided its address as https://matomo.example.com and clicked Connect just “to see what happens” and predictably I got Sorry, we submitted your credentials, but th…

I also have tried the mentioned work around using https://username:password@matomo.example.com as username. I also of course have set up a new auth_token.

I don’t understand what the problem is? Could it be something with a setting in Lookerstudio, my Google Account or in Matomo?

Does anyone know what the problem might be? Or how I can find the cause?

[agarro]

Hello,

I have the same issue

I have tried username:password@matomo.example.com and it doesn’t work either

Did you solve the issue? Does anyone has any idea how to connect it successfully?

Thanks in advance

[webanalist (Juul)]

Hi, unfortunately not. I still haven’t found a solution…
I still hope someone here knows something but it’s already a while since I posted this.

[Jana_Holder]

I have the same problem, but also no solution…