Hello everyone, unfortunately I can’t see any data within the cohorts report in any of the available timeframes. I see that the data is present correctly in the other reports. What could it be? I’m using Matomo On prem
Hi @Luca ,
Can you please try to reprocess the data and see if it works https://matomo.org/faq/how-to/faq_155/.
I have already tried to reprocess the data but nothing happens; I still don’t see any data in the report. I’m starting to think it’s a configuration issue since this happens for all the sites in our installation (about 50).
Hello @llauro Since invalidating the reports didn’t fix the issue, please reach out to shop@matomo.org so we can check on this further.