COHORTS - Monthly Users are not visible

Premium Features
1

I am able to see monthly unique visitors and visitors %. But when I select users from drop down it doesn’t’ show anything except hyphens. When I change the duration to days it shows data but not for month. What is the reason behind this? What I need to do to see monthly active users using COHORTs feature.

2

Hi @Ritesh_Waghela
As this concerns Matmoo premium feature, I’ll let @innocraft reply your question.
Maybe you can add some screenshots to help us understand better your needs…

3

Hi @Ritesh_Waghela can you please provide an example on how it is reflecting on your end for further review?

4

image
image2426×1218 118 KB

Hi Varun, Please take a look at the image.

5

Hi @Ritesh_Waghela
Do you track with user ID, or only with visitor (in this case, Matomo looks itself returning users…)

6

@V.K Any update on this? We are stuck on this.

7

@Ritesh_Waghela to be able to see Users, you’ll have to enable first the User ID functionality. Please see this guide for more insights: https://matomo.org/faq/reports/set-up-user-id-tracking-in-matomo/.

I hope that helps. If you have further questions, please let us know. We’re always here to help.