Can't log in via https using Piwik 2 mobile app

Support & Bugs
1

I installed Piwik recently and had no problems until I tried to use https. I’ve now added an SSL certificate to my domain and can log in to Piwik from a browser at https://mydomain . The problem is that I can’t log in securely to https://mydomain using the Piwik 2 iOS app. I can log in to http://mydomain but when attempting an https connection I get a 403 error.

I looked on the FAQ and forums but there doesn’t seem to be anything listed yet, other than How do I force Piwik to use SSL (https) for improved security? - Analytics Platform - Matomo which just says to make sure Piwik is configured for https but doesn’t say how to do this.

Any help or advice appreciated.

2

Hi hughR,

SSL should work without any issues. Are you using maybe Basic Auth in addition? If so, have a look here: Mobile App - Analytics Platform - Matomo

Do you have access to your server logs otherwise? You might want to have a look there. 403 means your server understood the request but refuses to take any further action.

Send us an email ( hello(at)piwik.org ) with your domain if you want and I’ll have a quick look in the logs if I get a more detailed error message.

Best,
Thomas