I just recently upgraded my web hosting and all of my sites were moved over to a new dedicated IP. Ever since my hosting provider made the switch over, I have not been able to log in to my piwik analytics.
I have Piwik installed on my site in a folder called piwik
When I try to log in, all it does is refresh the log in page. Nothing else happens. No error message. Nothing. It just refreshes the page, but I’m never able to actually log in to the Piwik dashboard.
Does anyone know why this may be happening? Did something change with the database that I need to update?
It sounds as if the database connection parameters, kept in the “configs/config.ini.php” file might now be incorrect. This is a plain text file that you can download with an FTP client, edit with a text editor, and then upload again.
I ended up having to completely delete all of the piwik files and reinstall the files again. I was able to keep the database the same, so everything should be good.