Since up updating to version 3.8.0 I have been unable to log in. I have tried changing the password but with no success. I just can’t get past the sign in page.
Can you try deleting your cookies? Or try deleting the content of the
piwik_session db table?
I have deleted the content of the
piwik_session db table
Now get the following
Error : Form security failed. Please reload the form and check that your cookies are enabled. If you use a proxy server, you must configure Matomo to accept the proxy header that forwards the Host header. Also, check that your Referrer header is sent correctly.
I am not using a proxy server
Did you also delete the local cookie?
Yes cookies deleted, still can’t log in
I have the same problem. cookies deleted, content table (matomo_session) is empty. the problem occurred immediately after the update.
Hi there, same problem here! I’m using LoginLdap plugin. I can login using a local user (admin).
the reason was cookies.
I use chrome, its automatic cleaning does not help. I used “ccleaner” and manually checked all folders (they were clean).
now everything works as it should.
Cannot login following 3.8.0 upgrade
Yes deep cleaning cookies is needed, finally got it to work.
I got the same problem updated matomo to 3.8 with Firefox.
If you have the menu bar on the top of the tabs, go to Tools/Web Developer/Storage Inspector, then you can select the cookies you need to delete.
With the “Burger” on the right side, it’s similar = click on it then Web Developer/Storage Inspector …
There is a very simple way a lot more “radical” as it delete all the cookies of the website you are on…
So click where the i/locker (just before the URL)
(don’t do it on the matomo forum but on your statistics website)
A window open, click at the bottom on “Clear Cookies and Site Data…” and follow what it tells you
I suspect this is the bug I ran into, or something similar. It’s especially likely if you have Matamo/Piwik under a path, e.g. https://something.com/piwik/ because this can lead to the old cookie for the /piwik/ path overriding a new session’s / cookie - both end up being sent but /piwik/ has priority.
Could anyone who experienced this issue see what their session.cookie_path PHP INI setting is set to (preferrably by seeing what ini_get(‘session.cookie_path’) returns when accessing matomo)? This would help confirm GreenReaper’s suspicion.