Can't calculate unique visitors in custom report

I am trying to figure out the unique visitors for our site, but whenever I create a custom report I get this message:

|These metrics were removed because they cannot be calculated correctly for this period: Unique visitors.|

I followed the instructions here (https://matomo.org/faq/custom-reports/how-do-i-see-the-total-number-of-visits-or-unique-visitors-for-each-website-in-a-custom-report/) so I’m unsure of what I’m doing wrong. I do have filters on the report as I just need the data for a specific set of pages. Could that be causing my issues?

Hi,

Unique visitors and unique page views may be disabled for “yearly” and “period” in your date selector.
If you use a OnPremise version of Matomo, you can change this configurtation in your “config.ini.php” file.
If you use a Matomo Cloud version, you may request the support for this change ?

Regards,
Ronan HELLO

Thanks! It appears you are correct - when I set it to the “day” view, it populates for uniques. I’ll pass this on to our dev team to update. Thank you so much!