Cannot login - invalid token

Support & Bugs
1

I cannot log in to Matomo anymore, I get the following error message:

Fehler : Formularsicherheit fehlgeschlagen, Token stimmt nicht überein. Bitte laden Sie das Formular neu und überprüfen Sie, ob Ihre Cookies aktiviert sind.

Which means: Security Issue, invalid token. Reload form and activate cookies. I post here because there was no response in the German forum. This happens in different browsers, Cookies are active, it first happened four weeks ago and since then I cannot log in anymore. Any suggestions?

Thanks, Daniel

2

Did you try in private mode?

3

Yes, I did - no difference

4

Nobody else has any idea? Nobody else has the same problem?

5

The same problem: " Fehler : Formularsicherheit fehlgeschlagen, Token stimmt nicht überein. Bitte laden Sie das Formular neu und überprüfen Sie, ob Ihre Cookies aktiviert sind." Any Ideas.

6

Can you check if there is some JavaScript error in the browser console?
Also if there is some HTTP error in the network log.
Last check to do: the matomo server log…

@innocraft, any other idea?

7

Hi @danielmarsch ,

Have a you tried to clear the cookies by any chance?

8

@danielmarsch
Was there a final solution here?

9

Just for information:
If this problem happens, please look at the browser console. In particular, check in the network-analysis whether a 500 HTTP error has occurred during Matomo requests and see whether there is an error response text from Matomo in this request.
In my case, I saw that there was a problem accessing the database. This gave me a clue as to what to do next.

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