Campaign doesn't work on matomo

I tried matomo to use the campaign feature,
I have 2 domain, and
I tried build utm_campaign in the work pretty well. However, when I add to the production one, the campaign doesn’t work. It only works for the direct entry one.
I follow all the instruction and with lowercase and etc.
Does anyone could help?
thank you

Hi @iven
Do you track on the same Matomo server? How do you track?
What exactly do you mean with:

(I don’t understand WHAT you add…)

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sorry, all good right now. I fired into wrong site ID. thanks for your concern