[Bug]Returning Visitors Log Import


#1

Hello,

there is a bug with the visitors when I use the log import.

Apache: LogFormat “%v %h %l %u %t “%r” %>s %b “%{Referer}i” “%{User-Agent}i”” myLogFormat

If a visitor open the page it will add a new line in the database and link the (immediately) following sites. But when the same visitor (same IP) visit the site again (1 hour) later, it will add a second line with the same ip address but different “idvisitor”. (screen 2+3)

In this case Piwik don’t notice that this visitor (with same IP Address) a returning visitor is.

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Best regards
CWollinger


(Matthieu Aubry) #2

Hi there,

By design Piwik will only detect returning visitors in the last 30 minutes, when using log import. You can configure Piwik to track better unique visitors, see this FAQ : How do I improve the detection accuracy of Unique visitors and Returning visitors? - Analytics Platform - Matomo