[Bug]Returning Visitors Log Import

Hello,

there is a bug with the visitors when I use the log import.

Apache: LogFormat “%v %h %l %u %t “%r” %>s %b “%{Referer}i” “%{User-Agent}i”” myLogFormat

If a visitor open the page it will add a new line in the database and link the (immediately) following sites. But when the same visitor (same IP) visit the site again (1 hour) later, it will add a second line with the same ip address but different “idvisitor”. (screen 2+3)

In this case Piwik don’t notice that this visitor (with same IP Address) a returning visitor is.

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Best regards
CWollinger

Hi there,

By design Piwik will only detect returning visitors in the last 30 minutes, when using log import. You can configure Piwik to track better unique visitors, see this FAQ : How do I improve the detection accuracy of Unique visitors and Returning visitors? - Analytics Platform - Matomo