Brand new, first-time install receiving error "Oops, there was a problem during the request


I just installed Piwik for the very first time. It passed all of the benchmarks at the beginning of installation. It setup successfully but when I logged in for the first time, my screen looks like the attached file and at the bottom has the error message, “Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Piwik administrator for assistance.”

I do not have access to the server logs as it’s hosted off-site and I do not have access to c-panel or anything like that.

I’ve searched the forums, read the FAQ. I deleted all files in the tmp folder as was suggested in a previous thread, cleared my cache, tried 3 different browsers to no avail.

Piwik version 2.9.1.

I hope someone here can help me out. Thanks.

(Matthieu Aubry) #2

Hi there,

Check in your server error log file, for some error message, what is it?