I’m back again with some small issue, at least I hope it is.
The thing is, we’re trying to evaluate data of the last year.
To do that, we set the period in the matomo backend to “date range”
and set the range to the day one year ago, so we get 365 days.
Like, from 2020-11-09 to 2021-11-09, in todays case.
Now when I do that, I often get one or more widgets showing the following error:
“Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.”
I get the same error when I try to open the visitors overview.
Our server should be more than capable of handling this, so I guess this should
be some setting in the config so matomo can use more resources?
Does anyone know what settings this would be? Or where I can look into to get
the exact problem?
Here are some specs, if needed:
Visitors ~600K-700K a year ~50-70K a month
Archivation runs every 15min ( …/console console core:archive )
Old “raw” data is kept for 2 years
PHP Settings for Backend:
Execution Time 240s ( but aborts way sooner )
I appreciate every helpful advice.
Also I’m sorry if this was asked before, but searching for “performance” gives way too many (mostly unrelated or outdated ) results